2,220 Customer Reviews
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Review from John A
5 stars07/18/2024
Great from start (salesman) to finish (installers). Very happy with quality and value.
Empire Today, LLC Response
07/19/2024
****, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.Review from Duane C
5 stars07/18/2024
Overall it was an excellent experience. We are repeat customers.Empire Today, LLC Response
07/19/2024
*****, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.Review from Christine T
1 star07/17/2024
Salesman came out to our home so we could get estimate for carpeting! Talked so fast..never took measurements (we didn't realize till after).We picked a little more expensive carpet! Before we knew it we signed some papers and he was out the door! When they came to install it was much cheap carpeting they tried to give us!Ended up taking 25% of our down payment for not accepting! I really feel the Salesman took advantage of because we're elderly! Shame on him!$1000 is a lot for a person on a fixed income to lose!Hope this never happens to his parentsEmpire Today, LLC Response
07/18/2024
*********, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request.If you continue to have questions or concerns, please get in touch with us at ********************************************************************Review from David S
5 stars07/17/2024
5 stars for both the Sales Representative and the Installation team. Outstanding experience and a beautiful finished product. Thank you!!Empire Today, LLC Response
07/18/2024
We just love hearing this! After all, home is where the heart is! We cant wait to work with you on your next project, and we promise to keep providing you with top notch service.Review from Jenna R
1 star07/16/2024
Worst experience ever. Sales rep didn't know anything but lied about everything. Tried to charge us for white trim between wooden trim and wooden floors. Did not quote us for a different underlay floor so we had to pay an extra $1000 day of or they couldn't even put the flooring in. Showed me this nice thick material. It was a sheet of paper. Bad enough that his boss agreed he needed to go back to training and gave me a $500 credit. 90 days later my flooring is separating. Still can't get someone to come out and look at it with my fancy warranty. Do not waste your time. Biggest regret was using them.Empire Today, LLC Response
07/17/2024
*****, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.Review from Frank B
5 stars07/16/2024
***** was great. He gave me perfect options and understood my needsEmpire Today, LLC Response
07/17/2024
*****, thanks for sharing your experience! Our sales consultant, *****, is dedicated to providing you with world-class service throughout your experience,and were glad to hear youre happy with how everything went! Feel free to reach out to us if you need anything. Have a wonderful day.Review from Daniel F
5 stars07/16/2024
***** was our sales rep. ** was very patient and accommodating. Great service.Empire Today, LLC Response
07/17/2024
******, we're happy you found your sales consultant to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!Review from Danielle S
1 star07/15/2024
Sales person was asking personal questions and assumed I had bad credit. I don't wish to work with this place that was rude!Empire Today, LLC Response
07/16/2024
********, thank you for bringing this to our attention, and we apologize for your experience.We can assure you that we do not find this type of behavior acceptable, and we will address the situation you have described. We will use your feedback to improve and ensure this doesnt happen again.Empire Today, LLC Response
07/16/2024
********, thank you for bringing this to our attention, and we apologize for your experience.We can assure you that we do not find this type of behavior acceptable, and we will address the situation you have described. We will use your feedback to improve and ensure this doesnt happen again.Review from Christine E
5 stars07/15/2024
****** the sales representative was wonderful! He was friendly, personable and professional! Treated us like family ??Today the carpet was installed. These men deserve a raise! Respectful, professional and extremely hard working men. They moved our huge couch and loveseat very respectfully and gently. They were quick and very skilled. They cleaned up everything and hauled away our old, dirty worn carpet. The entire experience from start to finish was awesome and such a relief. No stress, no mess and the carpet is beautiful ?? Thanks Empire team! Sincerely, *******************************Empire Today, LLC Response
07/16/2024
*********, a happy and beautiful home is the best feeling in the world,and that is what we strive to deliver. Just remember that we are always at your service should you need anything at all!Review from Carolin R
5 stars07/14/2024
What a beautiful floor!!The guys did an amazing job, worked very hard and well together.Glad I chose Empire again for my project!Hope it will be beautiful for many years to come!!Empire Today, LLC Response
07/15/2024
*******, a happy and beautiful home is the best feeling in the world, and that is what we strive to deliver. Just remember that we are always at your service should you need anything at all!
Customer Review Rating
2.94/5stars
Average of 2,220 Customer Reviews
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