Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contacted M & M fence to repair our broken gate March 2021 to our vinyl fence, 14 months later we are still waiting on repair. We have contacted them in total over 10 times between text, phone (no answer) and FB, with no resolution in sight. We have been getting the run around and thrown lots of excuses. We were told the company that they are trying to contact has not been responsive to their request for materials and that is why they no longer use the company. We do not care if the material is the same as we currently have just want a working fence as this is the only entrance and exit to our backyard. We understand that the fence parts are under warranty and we may have to pay the cost of labor. At this point we have an inoperable fence that my husband has tried to make work to at least have access to our backyard. I just want it fixed!
Business response
06/02/2022
I spoke with the consumer and we have ordered the gate. They should be in by the end of next week.Initial Complaint
11/29/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
We contacted M&M Fence to install a privacy fence along the back of our yard. On June 16th **** came to our home, did an estimate, showed us what materials he used, and we chose what we wanted. He told us he needed 1/2 the payment in order for him to order the materials and it be here by the second week of October. He was a no show. My husband *** called an left a message on his phone. Around a week later he returned the call and said he would be here by November 8th for install the fence. November 8th came and again, he was a no show. We made several calls but his message machine was full. Eventually my husband got through and left another message requesting a refund. Again, he has not called us back. I called M&M Fence today, and left a message on Billy's (a partner) phone, as that was the only option. I have no confidence that we will get a return call. We just want our money refunded back to us. We kept our end of this deal and he did not. He doesn't even have the decency to call us back. Sincerely, **** *****Business response
12/28/2021
We contacted the customer and have installed the fence to the consumers satisfaction.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.