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Find a Location

Auffenberg Nissan has 1 locations, listed below.

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    Business ProfileforAuffenberg Nissan

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1130 Auffenberg Ave, O Fallon, IL 62269-1297
    BBB File Opened:
    8/16/2005
    Years in Business:
    21
    Business Started:
    1/1/2003
    Business Started Locally:
    1/1/2003
    Alternate Business Name
    • St Clair Nissan Inc
    Business Management
    • James Auffenberg Jr., President
    Additional Contact Information

    Fax Numbers

    • (618) 628-7628
      Other Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Want to start in November my check engine light came on,car was still under warranty but I was to the code and repair was not covered Repair was over 700 dollars April of 2024 engine light came back on Repair was 273 Code then was p0101 A week later took car to Illinois Air team car failed with same code p0101 So then I asked nissan what the code was in November and I was left without a answer So I've spent about 1000 of my cash and the car will not pass This is a 2020 nissan vesa
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    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samuel J

    1 star

    05/07/2024

    I bought a used truck from this dealer mid April 2024, all in all it looked great. However when I went to look at the truck I informed them one of the rear lights was out, so I assumed they wouldve replaced the bulbs as soon as possible. After I bought the truck I went to leave and realized they hadnt, which was no big deal just annoying. After that I went and got the safety and emissions done, which failed for some ball joints needing replaced. So I tried getting in contact with my the seller and after about a week and a half of getting singular response texts back and continuously asking if they were going to pay to fix it because they sold me a broken vehicle they finally answered saying they would. A few days later I took it into the dealership shop and the sales manager tried telling me they already replaced the ball joints before I bought the truck and I didnt know what to say at that point. So they went and made some calls and informed me that they had ordered the parts but the truck had sold before they could fix it. Which means they knew there was a problem with the truck decided not to tell me. After they finally fixed everything it failed the safety inspection for, I immediately went and took it and got it re-inspected and it passed all seemed good until I got back into the truck. When I got in and turned it on I saw the check engine light was on. I had the inspection shop run the code and let the dealership know. They told me theyd let me know what they can do, so I called almost everyday after trying to get an answer from them and I finally just got through today and they pretty much told me to kick rocks because they know their people dont clear the codes before selling a vehicle.Moral of the story is, I would not recommend buying from this agency. They wont tell you about any issues they KNOW the vehicle has, and when you try asking them about anything after you buy they just wont answer your calls.

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