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          Serra Honda O’Fallon has 1 locations, listed below.

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            Business ProfileSerra Honda O’Fallon

            New Car Dealers

            Contact Information

            1268 Central Park Dr

            O Fallon, IL 62269-1780

            Visit Website
            (419) 704-6231

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 107

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1268 Central Park Dr, O Fallon, IL 62269-1780
            BBB File Opened:
            1/1/1917
            Years in Business:
            107
            Business Started:
            1/1/1917
            Business Started Locally:
            1/1/1917
            Business Incorporated:
            7/1/1975
            Type of Entity:
            Corporation
            Alternate Business Name
            • Meyer Honda Co
            Business Management
            • Mike Williams, Manager
            Contact Information

            Principal

            • Mike Williams, Manager

            Customer Contact

            • Mike Williams, Manager
            Additional Contact Information

            Fax Numbers

            • (618) 622-0329
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I called last week to get my car checked out and they set my appt for Sat. They had it for a week because they ordered an alternator. When I got my car it was ransacked and nasty. I told the service guy and I was looking for the storage self in the armrest of my car and I asked him why my car looked the way it did he said he would tell management.  I really didn't have a chance to go through my car but when I went to wash my car and went through my car and I knew they went through the car because some items were remove.  My 2 glasses and my jacket and old house keys and all change in my arm rest and my cologne had been taken.  Also, my car was completely clean and I had a full half a tank of gas when I left the car with them.  When I received it there was only a half tank. The service manager ***** told me it must have been ransacked at Walmart.  So instead of accepting responsibility for the condition of my car, the manager tried to pass the buck on to me. 
            Read More
            Read 9 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Delbert W

            02/12/2024

            I purchased a new car and dealt with a salesperson who was very unprofessional. When I was taking my steering wheel cover off my trade in, he asked me if I had "all the drugs and alcohol and guns out of the car." He was showing us features on the new car, and my wife and I were in the front seat while he sat in the back. He started whispering things in my wife's ear and then blowing in her ear. I thought I smelled alcohol on his breath and thought he might be drunk. I spoke to the management about it. He gave me his personal phone number and offered to do anything I needed. I mentioned he needed to talk to him about his conduct.

            Serra Honda O’Fallon Response

            02/13/2024

            We spoke with the salesperson about these concerns and handled it internally.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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            BBB reports on known marketplace practices.

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