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ComplaintsforBluegrass Tree Service
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired them to remove trees and leave the stumps. He asked that I give him $500 for a down payment. He told me that he will be here the next day. This was August 23td. He told me he was busy after a week. He continued to push me off and make up excuses for not taking care of my trees. He hasn**;t responded to my texts recently.Customer response
10/12/2022
The owner came to my house and refunded my $500.Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired the company and paid $7500 on Feb 9 to remove a tree. To date, he has not done the job. He kept providing excuses like he was sick, his truck was having issues, etc. I requested my money back on March 6 and he did agree to that, but I have not received it. He even told me he was on his way over with it but never showed up.Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have used this company before without any issue. He came by for the bid which was $2000. I paid him $500 and he wrote out a receipt but didn**;t give it to me. I called and called and I have texted. He finally came by 6:00 p.m. on a Sunday to do the work. He took down two small limbs, which was not the entire job. And I haven**;t heard from him again. It took him longer to get all his equipment out than he took to take down these small limbs. He left debris behind and left it on my neighbor**;s property.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.