Business ProfileforAccurate Auto Insurance

On the 16th of February 2024 we went to Accurate Insurance Services on **********************************, **, to pay the down payment of $267.00 for our renewal policy . Not happy with the quote received, we went home found another Insurance company that day. We phoned the Oak ************ to inform them that we would like to cancel the policy. We were told to go the office on 102nd and Harlem to sign the papers for the cancellation of the policy. We returned to Accurate Insurance at the same location listed above and signed the paperwork to cancel the policy the next day. After waiting about two weeks for our refund we phone the ********* office and were told we had to wait 60days for our refund. After the 60 days we called the Oak ************ to inquire about the check we were told that we need two signatures in order for the cancellation to be valid. On April 9, 2024 we came to the ****** location and signed off with both our signatures. We again waited two weeks then phoned the Oak ************* where agent ****** informed us were not entitled to a refund and then we were transferred to a recorded line belonging to the supervisor ****** who never returned our calls. As of May 13, 2024 we phoned the Oak ************ and received the same runaround, still without our refund. Requesting your assistance.Sincerely **** and *******************