ComplaintsforBright Horizons at Oak Brook
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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have been a customer of ********************************************* for going on 5 years in different centers. We had been paying Bright Horizons >$3400/month (part time!) for our two children. We have been trying to get into a center closer to home, and after 2 years on the wait list we found out that the children could be enrolled at Kensington. The day I was informed, May 17th, I told the directors of the center in person and in writing that our kid's last day would be June 2, and we would like the billing to stop that day. They said that they would ask for approval from Corporate to bypass the 30 day notification policy. And they did not respond to my email until after the *** was supposed to come out of my account.I put a stop payment for Bright Horizons on my checking account. They have not responded to my email (attached) detailing the actions I will take. I should not responsible for 2 weeks of daycare, and more than $1800 for services that they did not provide especially when I provided ample notice. The new daycare only takes kids in cohorts, and another start day was not possible. I am perfectly fine paying for the one day of care that my children received in June, but absolutely refuse to pay for two weeks of care that were not given, especially when the amount that BrightHorizons charges greatly exceeds any rational amount of service that is provided.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.