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Find a Location

Guidepost Montessori at Oak Brook has 1 locations, listed below.

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    Business ProfileforGuidepost Montessori at Oak Brook

    Education

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1745 W 22nd St, Oak Brook, IL 60523-1290
    BBB File Opened:
    12/21/2023
    Business Management
    • Business Manager, Business Manager
    Contact Information

    Principal

    • Business Manager, Business Manager

    Customer Contact

    • Business Manager, Business Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2023

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    We enrolled our Daughter into this Daycare on 07/20/2023. the Daycare had not opened yet but was expecting pre-registrations with an estimated start date of early Fall (Somewhere around September-October). They have had to delay the start date twice, first time to late November and second time to April ****. The second delay was too much and so we were forced to cancel our enrollment. Our deposit was non refundable citing the terms of the agreement we signed.The terms of contract were pretty clear about the nature of the none refundable deposit and did mention some ambiguity when it comes to the start date. The problem we have is as follows: The daycare was never licensed to begin with and had to postpone their start date due to not meeting licensing requirement. How can a business request a non refundable deposit when it does not meet licensing requirements to begin with, they acted in bad faith and used the trusted brand name of Guidepost Montessori to lure clients in without any accountability on their end to meeting the terms of the deposit. This has in term not only cost us the financial loss of the deposit but also precious wait time we could have used with other day cares.
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    Customer Reviews

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