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Find a Location

Chamberlain Group, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChamberlain Group, Inc.

    Garage Doors
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 30 Customer Reviews

    Customer Complaints

    109 complaints closed in last 3 years

    52 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Chamberlain Group, Inc. has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      300 Windsor Dr, Oak Brook, IL 60523-1510
      BBB File Opened:
      12/1/1977
      Years in Business:
      70
      Business Started:
      1/1/1954
      Business Started Locally:
      1/1/1954
      Business Incorporated:
      5/9/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • Automated Solutions Group
      • Chamberlain of Connecticut Inc
      • Chamberlain Professional Products
      • Chamberlain Access Solutions
      • LiftMaster
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:30 PM
      T:
      8:30 AM - 5:30 PM
      W:
      8:30 AM - 5:30 PM
      Th:
      8:30 AM - 5:30 PM
      F:
      8:30 AM - 5:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Jeff Meredith, CEO
      Contact Information

      Customer Contact

      • Roxanna Arredondo, Customer Service Representative
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      109 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/02/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I bought a Chamberlain Garage door opener. First one didnt work, took it down, and second one has the wrong control panel. No manual was included. Number on box and number on the machine do not match. Unit was supposed to have motion sensor, but it does not! You cant get through to support without waiting hours. They promise to call back and dont.. With conflicting model numbers, getting online to read manual doesnt work. On our last call was told we had to purchase a control panel that had motion sensor when in fact it was suppose to come with it! No mention of us receiving a user manual at all!!!!!
      Read More

      Customer Reviews

      30 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Julio H

      1 star

      07/19/2024

      The past July 16th, during the moment I was trying to park my car in the garage, I got in the car, and while I was going backward, a malfunction of the *** Tesla In-App monthly paid service closed the door while I was about to enter, resulting in into a big damage into my car and garage door, plus affecting me with the inability to work with my car, since I started working as UBER the week before, since I'm without a job, so I immediately call Chamberlain to get support and payment ASAP of this, to avoid financial impact to myself given the limitation that this cause, to be able to work. I filed the claim and I was given the Claim # (which I can provide) they committed to solving it in 24 hrs, it has been already 72 hrs and counting and they don't even answer the phone or mail. So far to date Im losing the chance to generate at least 240 USD every day while working at UBER but I can't make this anymore with the car in this condition, so need to get paid for the full repair of the car's back glass original in the brand supplier, the door garage repair and alignment and the payment of every day I which cause of this, I can't work with the car damaged which is about 240 USD every day. I shared with them the full video which can be all seen, I have with me, same I argue my claim that is a service that should be 100% reliable since the setup alternatives are: Autoclose once the car is more than 60ft away, and auto open when the car is 60ft radius of the geolocation of the house, which I set at the beginning of the subscription payment sign up. I need an immediate response, this is deeply affecting my financial situation causing a 100% for a Malfunction of this device.      

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