Business ProfileforUSA Board UP and Glass Service

I am writing to formally file a complaint against *** Board UP & Glass *** regarding the unsatisfactory service I received. The details of the incident are as follows:On November 29th, 2023, *** Board UP & Glass *** attempted to repair the glass in my bathroom window. Unfortunately, on the evening of Friday, December 15th, the window frame slid out of place, resulting in the glass shattering.Promptly on the morning of Saturday, December 16th, I contacted *** Board UP & Glass *** and left a message, seeking assistance on how to address the situation. On Monday, December 18th, I received a call from a representative. However, the conversation took an unfortunate turn as the representative abruptly and firmly stated that there was nothing they could do to assist me. She insisted that the window had been replaced in September and paid for in August.Despite my repeated attempts to clarify that the information was inaccurate, the representative remained confrontational. I asked for details about the file she was looking at, and the name and address she provided did not match mine. Frustrated by the lack of cooperation and misinformation, I decided that I no longer wanted to continue dealing with the company.During the same call, I requested a refund for the unsatisfactory service and asked to speak with the manager. Regrettably, the manager also proved unhelpful, and the phone call ended without a resolution.I am reaching out to the Better Business Bureau in the hope that your organization can mediate this dispute and assist in achieving a fair and satisfactory resolution to this matter. I appreciate your prompt attention to this complaint.