Customer ReviewsforAce Hardware Corporation

This summer my wife and I did a 4-month cross country road trip in our camper. While on the road we had some issues with our gas appliances working properly. We pulled into an Ace Hardware in Rawlings ******* and purchased a 2-stage propane regulator and 3 hoses. Later that day upon arrival at our next campsite I installed the new propane regulator and hoses, which did not work. Three days later upon reaching the next town of adequate size I took the Ace Hardware propane regulator and hoses to a commercial propane supply company in ****** ******** and had them tested. Once confirmed from an expert that the Ace Hardware regulator and hoses were defective, I attempted to return them to the local Ace Hardware store. After considerable time spent at the Ace Hardware in Granby, I was finally told there was nothing they could do. Five weeks later upon returning home I contacted the corporate Ace Hardware ************ Over a 7-week period I made several calls to the *************** Team, wrote several emails and sent copies of my purchase receipts twice, only to receive back standard boilerplate email responses, totally ignoring any of my expressed concerns. The *************** Teams final email to me was actually addressed someone else and not me. I responded that I thought their email may have been sent to me in error, but never heard back. Over the years I have made many purchases from my local Ace Hardware store without issue and its certainly a good place to get hard to find items that the big boxes don't stock. Supporting a locally owned business is a worthy endeavor, however, in the future I will only consider purchasing from Ace Hardware if there is no suitable alternative. My experience with Ace Hardware, on this particular purchase, was a total failure on their part and worthy of a zero-star review. Furthermore, I have lost $147 on a defective regulator and hoses and have wasted much time installing, uninstalling and trying to return a worthless product.    

Hello Better Business Bureau,We have reached out to the customer and the issue has been resolved.Should you need anything further, please just let us know and refer to incident 6032890.Sincerely,**************************** M| *************** Ace Hardware Corporation | ************************** *********, ** ***** Phone: ***************** Helpful is our Business Caring is our Commitment

I ordered a blow mold from the website on Oct. 25 and it was supposed to be delivered to my local store by Nov. 2. I never got an email, so I called the store... they have no info. I called the corporate customer service number and all they can tell me is that my item has shipped. They have no tracking info and can't even tell me when it was shipped. They said give it until the 9th and it should be there. Still nothing. I emailed the customer care center. They said they called my local store, but it was after hours so I should call them myself. They gave me no info about where my package is, but said to reach out if I have any questions. I've email twice since then and no one responds. This company has terrible customer service and I still don't know where my package is. Do you think they've put another one on a truck to ship to me? Of course not! However, on their website, they still have them available, but apparently, I just can't have the one I've paid for.

Hello Better Business Bureau,We have reached out to the customer and the issue has been resolved.Should you need anything further, please just let us know and refer to incident *******.*********,**************************************** | *************** Ace Hardware Corporation | ************************** *********, ** ***** Phone: ***************** Helpful is our Business Caring is our Commitment

I bought two hydraulic screen door closers from ******* ******* store which eventually spewed out oil until they malfunctioned. I tried to return to store under warranty on package but was refused because it had been longer than ********************************************************************************** ***** rather than honoring warranty on package. I have tried to leave a review of product on Ace website which purportedly had verified users giving it a 5 star rating. Why cant they refund me the $50.00 they owe me and not engage in deceptive language on packaging?

Hello Better Business Bureau,We have reached out to the customer, and we are sending him out an Ace gift card.Should you need anything further, please let us know and refer to incident *******.*********,**************************** M | *************** Ace Hardware Corporation | ************************** *********, ** ***** Phone: ***************** Helpful is our Business Caring is our Commitment

The worst customer service. They sent me items that got damaged during shipment and basically calling me a liar that the items I received are not damaged. They refuse to give me my money back and will not solve the problem. I have contacted the manager and 4 days later still waiting for a manager to call me back for a resolution. I will never shop there again.

Hello Better Business Bureau,The customer has been fully refunded the total amount of the order.Should you need anything further, please just let us know and refer to incident 6044892.Sincerely,**************************** M | *************** Ace Hardware Corporation | ************************** *********, ** ***** Phone: ***************** Helpful is our Business Caring is our Commitment

Ace Hardware's ***************** Guarantee" is a total scam in my experience. Complete runaround with no accountability and no solutions offered. Simply a marketing ploy with no substance whatsoever, in my opinion.

Hello Better Business Bureau,Customer service is our top priority, we apologize for the care the customer received.All of our Ace stores are independently owned and operated and may institute their own policies and procedures. If the customer could please reach out to us, so that we may discuss the issue further, we can then look into what transpired.Please have them give us a call at ************ or send an e-mail to **************************************** and refer to incident 6016436.We hope to hear from them soon.Sincerely,**************************** M | *************** Ace Hardware Corporation | ****************************************************************** Phone: ***************** Helpful is our Business Caring is our Commitment

Hello Better Business Bureau,Customer service is our top priority, we apologize for the care the customer received.All of our Ace stores are independently owned and operated and may institute their own policies and procedures. If the customer could please reach out to us, so that we may discuss the issue further, we can then look into what transpired.Please have them give us a call at ************ or send an e-mail to **************************************** and refer to incident 6016436.We hope to hear from them soon.Sincerely,**************************** M | *************** Ace Hardware Corporation | ****************************************************************** Phone: ***************** Helpful is our Business Caring is our Commitment