ComplaintsforApex Energy Solutions
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 7/27/2023 I wrote a check to apex energy solutions in the amount of $3,995. 00. This was the initial payment toward window replacement on my house. I waited 3 months then my husband called them asking about when they would be out to do the install. They said the glass was ordered and should be here soon. We called 3 more times ( about a week apart each time) and recieved the same answer. The last time we tried the ( local ) phone had been disconnected. I drove to the office location and the building was empty. I asked a business next door when they moved out and was told about 2 months prior. So while they were telling us the windows were on the way they were moving out. I contacted my bank and they said they couldn't refund the money because too much time had passed since the check was cashed by Apex Energy Solutions, and I should contact the police. I got the corporate phone number and contacted ***************************. ******* acted surprised about the whole thing but supplied me with the boise chapter owners names and cell numbers. I contacted the police and they took it from there. When the police contacted me again they said apex corporate closed the business locally and the previous owners were told existing customers would be taken care of by corporate. I told ******* this and he said they were trying to get funding but would take care of all us affected. He keeps draging me along and even said " I basically had my money stolen". I need my money back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.