Business ProfileforAccess Media 3

I am writing to express my extreme dissatisfaction with the internet service provided by Access Media 3 Company. As a Ph.D. student who relies heavily on internet access for my studies, the frequent outages and poor connectivity have significantly impeded my ability to work effectively from home. Almost every single day, our apartment complex experiences outages, rendering the internet unusable for hours/days on end. Despite numerous complaints, the situation remains unresolved. Even when the service is supposedly operational, the connection is so weak that basic tasks like uploading a 15 kb text file to the university system become arduous and often impossible.Equally frustrating is the abysmal customer service. It is a ********* task to reach a representative, and when one finally does, they offer no concrete solutions or timelines for issue resolution. Tonight's outage, which began at 6 pm and has yet to be resolved at 9 pm, serves as a prime example. It took the company a staggering three hours just to dispatch a technician to investigate the problem. We are still waiting for a resolution.It is evident that this company prioritizes securing contracts with apartment complexes over providing reliable service to its customers. I am currently paying $45 a month for a service that consistently fails to meet even the most basic standards of functionality and customer support. Frankly, I do not believe I should be paying for this level of incompetence. Therefore, I am formally requesting financial compensation for the subpar service I have endured thus far. The time and energy I have wasted in futile attempts to rectify these issues far outweigh any benefit derived from using their internet service.In conclusion, I urge you to thoroughly investigate this company's business practices and take appropriate action to ensure that other consumers do not suffer similar experiences. The current state of affairs is untenable, and immediate intervention is necessary.