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ComplaintsforRelief Mental Health (ReliefTMS)
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
There was no customer service from the billing department and wouldn't call me to resolve patient balances on time. There were two separate balances, one from the patient portal ***** and the other from the billing team no communication from the business.The business administered treatment on a diagnosis that is not covered by insurance and that doesn't work. The insurance verification team is not trained and says I am covered for services and comes around again and says I am not covered and I am stuck with a bill.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.