Customer ReviewsforJVM Realty Corporation

During our time there we had several maintenance issues and issues with the management. For example, we put in several service request for balcony pressure wash, broken drains, toilet running/not flushing, etc; they were always marked completed while we were at work. But we would constantly find that the work order was not actually done. During one of these services maintenance staff member came up while I was at home, marked the order completed and told me he had the wrong parts to finish the service and would come back later in the day. He never returned. We had to go to the clubhouse and request someone come and finish the service. These things grew more and more unacceptable and we were constantly put off by the management. Our fridge went out and was not functioning for 6.5 months. They would come up and change a part, maybe unplug and plug it back in, replace a fan. My husband and I were throwing away hundreds of dollars of groceries a month. We kept asking why it wasnt being replaced and they would reassure us that maintenance fixed the issue every time. Finally we went down to the clubhouse due to a Freon smell and taste for a week and were pushed off again by management, its wasn't until I was in tears and we were considering legal action that they considered replacing it. Same thing with our heat/AC going out. We would go days at a time with our apartment not cooling/heating. This was an ongoing issue throughout our tenancy. No matter how much we asked, we would be pushed off by management when maintenance did not complete services. There are major issues with these units. We moved and paid for the cleaning service through summit ridge so we would have move out charges. My husband received an email stating we were going to be charged for damages and cleaning $900 on top of our deposit. Submitted complaint to JVM which was just routed back to Summit Ridge Manager. **** emailed me the total for damages, went to pay to find out there were more charges..

Dear *****,We researched the concerns outlined in your review and confirm service requests were submitted for your home as described for your refrigerator and air conditioning system. While our on-site technicians try their best to diagnose and resolve concerns immediately, at times there are situations with appliances and systems that warrant return visits. Our goal is to be as efficient as possible, however in the event a repeated problem arises we do our best to accommodate our residents while still attempting to save appliances and systems that are otherwise functional. In your case with the fridge, after the we were alerted of the concern and repaired, compensation was provided for the spoiled food. We were not made aware of any further issues after the fact, should we have understood there were ongoing concerns we would have been happy to help. Regarding the damages at time of your move out, those involved carpet replacement charges in which were discussed, and photos provided to you. Your total due was not for the full amount, rather a depreciated value to ensure a fair charge. We are sorry to hear we fell short of your expectations but value your feedback. Thank you for your residency and we wish the best of luck to you in your new home.