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ComplaintsforReza's Restaurant
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
duplicate Charge and affter I file a complaint to BBB Complaint #********. they called me and said they will send me a check Till now as May 19 2023 I didnt receive anything.Initial Complaint
03/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On July 4th of 2021 I dined at Rezas Restaurant at ************************************************************************* total charges of my invoice including tip was $137.18, which I paid in full using my credit card ending with ****. After I left the restaurant and while I was in the parking lot someone from the restaurant followed me and informed me that the charges didnt go through, and they asked me to charge the amount again. I went inside and they reused my credit card and charged my credit card. Few months later I was checking my statement and found the charges twice, I called the restaurant several times and informed them with the problem. Every time they tell me I need to talk to the manager, and when I try to call on the day when the manger should be there, they inform me that the manager is not available. I left messages for the manager to call, but the manager never did. I contacted my credit card, but since it was more than 60 days of the statement, they couldn't issue the refund. Therefore, we are disputing the duplicate charge that took place and we are asking for a refund of the additional payment they charged. We are also looking for an apology for ignoring our phone calls, and for the troubles we went through.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.