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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
July 07, 2023 I received a phone call from PACC Solutions representative at 10:49am from ************. He wanted to know about a check that I was supposed to have received and cashed. I told him I had cashed a check sent from my isurance company, but not in the amount he had said. It was before the work was done on my house, and I had informed ******************************* that I had done so. ******* said that it was ok they would work with me in financing what was owed. Then the rep said he had to speak with the person who handles the financing. That person calls back at 10:59 am from ************. He was more aggressive and demanding. He told me he would contact my bank because I had committed fraud. I said I was more than willing to make payments. He just kept threatening me with damaging my account with my bank. I called my bank they had no record of such a transaction and looked back as far as 2 years. I then called my insurance company. They did not see where the check had been cashed. They were willing to resend the check. I was very distraught and upset. I did not have an appetite and could not sleep. I was advised to contact the BBB. That you would be able to help rectify this situation.Business response
07/12/2023
This is in response to the above complaint:
We apologize for the misunderstanding on our part that *** have caused you to feel uncomfortable and stressed. The information we were given from the insurance carrier led us to believe that they check that was cashed was part of the work completed. However, upon further investigation it was confirmed that the insurance check deposited was not part of the claim. We acted on bad information and thankfully we were able to get the right information from the insurance carrier and identify the outstanding payments.
The insurance company has since reissued the 2 outstanding payments, mailed to our office. Once we receive them, we will schedule a time to get them endorsed by you and applied to the remaining balance.
Ultimately, our intention is to ensure that you are satisfied with the end result and appreciate you as a valued customer.
The breakdown is as such:
$23,619.26 Total Cost of Job
-$4945.00 1st Payment.
-$1,000 Credit for 4 valid referrals
-$8,737.15 2nd Payment (Enroute to our office)
-$8,057.11 3rd Payment (Enroute to our office)
$880.00 Balance Due ($500 Deductible $380 Wood replacement)
Please let me know if there is anything above that is not clear. Once all payments have been received and applied correctly we will send you a paid in full copy of the invoice for your records.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.