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ComplaintsforOak Lawn Blu Apartments
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Took money $253.00 from me didn't ran a credit check gave all accepted information from me. I gave them also a 3 bedroom voucher with the payment scale claim they don't understand when the amount is in the face $1805.00 for a 3 bedroom in ******** ** under the *************** *** say they don't understand it. I have been sent off 3 different times with units they don't have available but got them listed as available to take your credit check money and than I gave them a 100 dollar holding fee for the unit they claim they found for me which was 301 for 10/21/2022 in the amount of $1700 but has now taking it away and got it pending. So what is the holding fee for. And also 303 was $1700 my first unit I applied for which was suppose to be available 10/1/2022 but it was not available and they responded to me in and emailed and stated that the only unit they had available was a 2 bedroom 1 bathroom for **** that is not what I paid for or applied to. I applied for a 2 bedroom 2 bathroom duplex. She stated on the email she will refund my money back I want all of my $253.00 back because you didn't run my credit and I feel this is fraud because I gave you all supporting documents and you making up excuses not to give me a unit. Because you don't under a section 8 voucher and you have all the documents. Maybe you don't want to honor this but *** said that you all can't discriminate and you take all front of payments to me this is discrimination. And this is causing me to be homeless of finding something because of you. Making me think that your property was available to me.Business response
08/11/2022
Hello,
******************** applied for unit 303 through our online system. As stated in an email that she attached there was an error in the system and she shouldn't have been able to apply for that unit as it was not available. However we had the same floor plan available for her on the same floor in the same building. This unit 301 was on hold for her while we awaited the proper documentation on her end. The first set of documents she sent over did not have the required information as her housing voucher would only cover a 2 bedroom 1 bath unit and the unit she had applied for was a 2 bedroom 2 bath unit. We offered to speak to her case manager directly but she wanted to handle it. She sent over a voucher for a 3 bedroom unit however we don't have any 3 bedroom units in our complex. We again offered to speak to her caseworker but she didn't want us to do that. The $150 fee she paid was her and her daughter's application fee to apply. We also have a $100 Admin/ hold fee which is used to hold a unit for her. Unit 301 is still available for her but she has refused to take it stating to us that she has just changed her mind and has asked for a refund. Our Property Manager at ************ let her know that we can refund the $100 as we did not run a background check yet but we wouldn't be able to refund her application fee. Shortly after this exchange we received this notice from you. I have attached the email of her requesting the refund and our property managers response. At this time we are just going to refund her full amount of $ $250 which will be the two application fees and the $100 admin fee. This is in the form of a check.
Customer response
08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.