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Find a Location

Meineke Car Center has 1 locations, listed below.

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    Business ProfileforMeineke Car Center

    Auto

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9640 S Cicero Ave, Oak Lawn, IL 60453-3138
    BBB File Opened:
    2/27/2024
    Business Management
    • Mr. Jamal Washington, Customer Contact
    Contact Information

    Principal

    • Mr. Jamal Washington, Customer Contact

    Customer Contact

    • Mr. Jamal Washington, Customer Contact
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 12-26-2023, my daughter ************************* took her car to Meineke at 9640 ****************, because he wasnt starting and when it did it kept shutting off. She explained the situation to a ******************************* abs he stated he would look into it, several days later ***** told her she needed all this work done in her car and ****** nit knowing anything thought he was being honest, turns out he had the fuel injectors replaced, the wiring to the ignition and stated she needed a tune up and to change the sparks plugs and that each plug was $100. At the time after My Daughter told me what was going on, I reached out to Meineke and spoke with ***** and told him the car was a 2022 and only had a little over ****** miles and it didnt need everything he stated. The car had a warranty and Meineke should told my daughter to take it to the dealer. ***** went ahead and supposedly did all this work and I reached out several times because the car wasnt ready when he said it would be. I picked up the car and it was $5025.98, finally after almost a month and the following day the car wouldnt start and did the same thing. I called the ******* dealer and took the car in on Jan 24. 2024. After the tech looked at the car, he stated the work for the wires wasnt dont and the wire were just taped up wrong and nothing was changed out, he didnt need to do a tuneup or change the spark plugs, and other work. He never replaced the harness or the wires that were damaged. Per the ******* Dealer, *******, he had to do all the proper work that wax damaged and that Meineke damaged the car further, meaning they had to fix the mess ***** did in not repairing the car. I was changed $5696.09 otherwise I couldnt get my car.******************************* took advantage of my daughter ****** and never did the work. This is a 2022 ******* Kona that only needed to change damaged wires and harness but ***** charged for a job that wasnt done, please help me recover my money that my Daughter ****** and I paid, ultimately I had to pay both invoices. Meineke should not allowed its Techs to lie and steal customers money for work never done. Again please help with this matter. Thank you
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    John B

    1 star

    04/08/2024

    Buyer Beware: Do NOT trust the manager. He will say he is giving you great parts for a great deal, he may even believe it himself, but the numbers don’t lie. I only wish I had done this research BEFORE he robbed my wife. If you thought stealerships were bad just look at the comparisons below. I’m considering small claims court. We’re devastated. Cabin Filter: I paid $126.28. Kia price: $18.76. upcharge: $107.52 Air filter: I paid $76.91. Kia price: $13.77. upcharge: $63.14 Spark Plug: I paid $49.99*4. Kia price: $20.84*4. upcharge: $116.60 Ignition Coil: I paid $881.24. Kia price: $64.47. upcharge: $816.77 Alternator: I paid $834.56. Kia price: $480.64. upcharge: $353.92 Serpentine belt: I paid $60.00. Kia price: $28.16. upcharge: $31.84 Jamal “Discount”: -$118.00 Total upcharge: $1,371.79 Oh, and they charged 8 hours of labor for this repair, we had to bring it in twice because the first alternator was a defective refurb, and my wife was told she would need to get a $500 sensor replacement after they replaced the defective part (we said no because we can’t afford MORE and two other mechanic shops said it was not necessary). Prices below are current on Kia parts online as of 04/08/2024 Cabin Air Filter - Kia (97133-D3200) - $28.62 (sale price with current discount: $18.76) Air Filter - Kia (28113-D3300) - $21.00 (sale price with current discount: $13.77) Spark Plug - Kia (18849-09085) - $31.80 (sale price with current discount: $20.84) Ignition Coil - Kia (27300-2GGA0) - $97.90 (sale price with current discount: $64.47) Alternator - Kia (37300-2G051) - $724.95 (sale price with current discount: $480.64) Serpentine Belt - Kia (25212-2GGA1) - $42.97 (sale price with current discount: $28.16)

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