Customer ReviewsforNapleton Ford of Oak Lawn

Napleton **** is the place to take your car for service if you never want to know the status of your car. Dont expect to hear a timeframe on when your vehicle will be ready or a notification advising you that they ordered parts for your car. Please expect to have to call them constantly to make sure your car is being serviced. Please expect that when they finally give you a timeframe that the car will not be done in that time. Please expect to hear that your car that was scheduled by appointment and dropped off in person was somehow not in the system and is only on their radar because you called two days after to check on the status. Expect to talk to the service team and get the runaround on your cars information. Expect to get sarcastic comments like you can come pick up your car when 0 work has been completed on it. Expect to hear the service team tell you over the phone they are not mechanics and cant answer your questions but when you show ** in person they have somehow been trained to answer all questions. When you show ** in person dont be surprised to hear the staff say if [clients] call for me send them straight to voicemail. If you want to talk to a manager expect that he will be in a meeting. Expect that your concerns and issues have not been addressed since your last visit and there is no change to the work ethic and attitudes of the staff. Finally, expect to find my concerns and issues to match those of the many on the public ****** reviews. I cant recommend the service center anymore if you want to have your time wasted, be an afterthought, and have your property mishandled. #BringHawk****Back Please note this is based on several experiences

*********************** is an amazing salesman. He helped me find a beaitufl 2022 **** Escape with low milage for an amazing price. The whole process with easy from start to finish. I would highly recommend **** and *************************.

My experience with Napleton **** was horrific and overwhelming. I sold my vehicle to this dealership in May and I had to follow up numerous of times until my vehicle was finally paid off June 21st. The title was sent to **** of Napleton on June 29th from my lender and they are continuing to say it has not been received.I called and visited the dealership numerous of times to be told they would call me. I have never heard back.Never sell your vehicle to this dealership! They will take you on a roller coaster ride from H-!I still have not received my pay off that I was due!