ComplaintsforThe Whistle Sports Bar & Grill

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After being asked to hold our card to reserve our table. We finally received our bill and the total was $187. We had the complete amount in our account but notice two transactions in our bank account was swiped before given approval. After noticing the issue, our waitress explained to us that only $2 came out. Which was confusing because more than $2 came out and also more than one transaction in our account. After showing the proof of the transaction we were still asked to pay the full check. **** was paid. But, the additional money that was taken was not returned. Therefore, we spent over $250 when we were only supposed to pay $186. Highly disappointed. Especially because we are regulars and this has never happened to us. In conclusion, this must be fixed immediately.

  Business response

  05/13/2024

  Hello we have reached out to the Customer in order to resolve this, just waiting to hear back from them. 

  From his bank statement he has attached I can see these transactions are still pending.  If there is ever a adjustment or change in the bill some banks will hold that amount.  This is out of our control.  Once I am able to speak to the customer I will be able to check on our end if/what charges were taken out.

  So far I am not seeing either of these charges on our end.  Having his last 4 of CC will help this process.  And we will get resolved immediately. 

  Customer response

  05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am writing to express our disappointment with todays lunch experience at The Whistle. During our first visit to the establishment, we ordered a 20-piece traditional wings, which unfortunately were excessively salty and thus inedible.Upon receiving our order, we attempted to eat the wings but found them overwhelmingly salty. Despite our efforts to make them palatable with a side cup of barbecue sauce, they remained unappetizing, and we were only able to consume two out of the twenty wings.We immediately brought this concern to the attention of our waitress, *******, who offered a replacement dish but failed to address the issue regarding the wings. The wings were not discounted on our bill, even though we could not eat them due to the extreme saltiness.Subsequently, we approached the manager, who refused to provide her name and insisted there was no problem with the wings, dismissing our dissatisfaction. This dismissive attitude tarnished our dining experience and left us feeling unheard.In light of this, we kindly request a refund of $28.99 for the 20-piece traditional wings. Additionally, we mentioned that we will be submitting a complaint with the Better Business Bureau to ensure appropriate resolution and prevent future patrons from encountering similar issues.While our interaction with ******* was more professional and understanding, the manager's handling of the situation was disappointing. We hope that The Whistle takes this feedback seriously and addresses these concerns promptly, aiming for a more satisfactory experience for all customers.Thank you for your attention to this matter. We look forward to hearing from you and resolving this issue amicably.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of Event 10/18/2022 Approximately 8:30 pm.My family decided to surprise me for a quick dinner and drink at the Whistle.From my understanding, It was already previously granted to sit at 3 different tables. I wasnt there for that conversation. Two people sat at a table that seats 6. (Which,by the way, was never asked to move prior to my arrival. In fact 2 of them were able to order without anyone else being there). When I arrived, and 4 other people, their food was already being served. The table I sat, seated 6 also. All seats were occupied. 1 table seated 4, all occupied. (This includes 4 of my sisters and ************* who walked in after and the 2 friends at the bar that I did not notice initially) Three tables total ; 16 chairs, 14 people.The waitress informed us we couldn't sit separate anymore. We asked for a manager to explain the issue. The manager said the 4 people sitting at the table of four chairs had to move.The plan was to move 4 guest to sit in the aisle with 2 chairs on the ends of the two tables that sat 6. Then squeeze in to two seats at a table of customers who had already began eating. There was plenty of tables. Plenty of bar space. Tuesday night. They have two sides in Oaklawn. Plenty of room for other customers. No reserved tables signs or booked parties for the night. The manger said people could come." There was a couple sitting at a table for four. They werent asked to move. Nobody else had to move from their table that held an extra empty seat for a crowd that could come. There was no logical or professional explanation. I never ever do the skin color cry. I dont even write reviews. I normally just move my energy because there is poor service and less than ethical business management everywhere regardless of skin color. But I feel targeted; for whatever reasons. I was hurt and embarrassed.Im sure now The Whistle does not care. I have sent correspondences to the Whistle, left messages,and no one has bothered to respond.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩