ComplaintsforLash Junkie Beauty Bar, LLC
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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am writing to file a complaint against Lash Junkie Beauty Bar regarding a recent incident of scamming.On January 13, 2024 ******************************* made a ******** post that she was looking for individuals to model for her as she was going to offer her service of installing tape in extensions at no cost but customers had to cover the cost of the hair.I reached out to her via ******** on January 13, 2024 and we had come to an agreement that she was going to do my extensions. The next day on January 14, 2024 I sent *************************** payment of $830.00 for the extensions and another payment of $54.00 for the shipping. On February 2, 2024, I visited Lash Junkie Beauty Bar to pick up a swatch of hair she ordered so we could match it to the color of my hair. During the appointment, we then realized the color didnt match my hair and that she was going to send it back and get another color.I have attached evidence including receipts, screenshots of communications between me and ******** which includes me reaching out to her multiple times over a 4 months span and her not responding, lying to me, going on vacation to not answering any of my phone calls and messages. I have attempted to resolve this matter directly with *****************************/ Lash Junkie Beauty Bar to no avail. Despite multiple attempts to reach out and discuss a resolution, I have not received a satisfactory response or refund.I am seeking refund for the $883.00 I have lost due to this scam. Additionally, I urge the BBB to investigate this matter and take appropriate action to prevent others from falling victim to similar scams.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Customer response
05/11/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
***************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.