ComplaintsforOak Park Cleaners
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took a brand new dress shirt ($80) to this cleaner who I have been patronizing for over 20 years, with no issues, and it came back after cleaning with a hole and rip in it. I raised the issue at check out and the owners said that I must have damaged it before dropping it off, but I had never worn it before after purchasing it in January. They said the would not charge me the $6 for cleaning but I said I wanted them to replace the cost of the shirt. They refused and said they have never had any complaints about damaged or lost clothing. When I asked them about their procedure for dealing with damaged clothing, they said they didnt have one and they have never paid to replace an item. I said I did not believe them and left. I then searched online reviews for this business and found they have had numerous complaints over many years. I am only seeking the replacement cost of my shirt, $80.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.