ComplaintsforAneco Engineering Services LLC
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This business has charged me for services that neither I nor my home warranty service (************************) approved. I called to get matters cleared up and offered to give the invoice number and the self-claimed business owner, *****, hung up. I am being charged $1,600 for services I did not sign off on.Business response
12/05/2023
"Hello,Aneco Engineering Services, LLC. Response:Ref.: Compliant Case Number 60621384689E2Customer: ********* and Charity ************************************************* style="color: rgb(24, 50, 71); font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;">Policy Holder: ************************Issue: Heating SystemType: Boiler - GasIssue: Heating System is not workingInspection and Diagnosis: This unit has been visually and thoroughly inspected and determined to be impaired.Failed: Circulating PumpFailed: AquastatReplacedAuthorization (HWA) to do work.Completed work: New Circulating Pump installed.New Aquastat installed.Space Heaters: Radiators (These convectors need to be bled for better performance).These radiators have to be **** so, we asked for payment from the warranty company for payment and the answer to us is to charge the customer for it. Below is the answer the warranty company HWA gave us.WO: ******** Customer will owe you $1600 out of pocket for bleeding & maintenance - HWA Authorization TeamI have reviewed this complaint reasoning and her warranty company suggestions but, because of the spirit of good business I have advised my company collection department to stop all collection proceedings to collect this payment.We have also notified the Fort's of our decision to stop collection for good business spirt to stop this confusion created by ****This case is closed on our side.Thank you for your cooperation in this matter in advance.Aneco Engineering Services, LLC.Customer response
12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Charity Fort*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Contact Information
1010 Lake St Ste 200
Oak Park, IL 60301-1132
Business hours
Today,7:00 AM - 7:00 PM
Business Hours MMonday 7:00 AM - 7:00 PM TTuesday 7:00 AM - 7:00 PM WWednesday 7:00 AM - 7:00 PM ThThursday 7:00 AM - 7:00 PM FFriday 7:00 AM - 7:00 PM SaSaturday 8:00 AM - 12:00 PM SuSunday Closed Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.