ComplaintsforYogaSix Oak Park

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been trying to cancel my membership for 3 months now. I went to the ********** YogaSix location. My husband and I went a total of 3 times in October. We had a health issue come up and never attended in Nov and Dec. My bad, I forgot to cancel the membership ($129 each person). So in Jan we called to cancel and the girl I spoke with said it was taken care of. Then in Feb we get another email saying we owe so I demand to talk to their manager *****. Since we have no record of the conversation with this mystery girl from ***, she said we need to pay before we can cancel the memberships. She agrees to waive one of the $129 fees and for the sake getting rid of this company I regretfully pay the $129 and finally we get an email confirming the cancelation. Now we are in March and I am still getting emails and calls harassing me for $427! There is no communication between the billing **** and the franchise. The lady from the billing **** on the phone said she needs the cancellation email......couldn't she get it from the location itself? This is beyond ridiculous, this franchise is a scam making it impossible to cancel your membership. If this doesn't get handled by someone quickly I will be pressing legal charges for harassment. I have paid close to $700 for NOTHING and they still bother me.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 3, I attended a yoga class at YogaSix in ********** for the first time (through an app called ClassPass). I enjoyed the class and was persuaded by the regional manager to buy a one-time four-class pack for $49.50. I specifically confirmed with him multiple times that this was a one-time purchase that would not be subject to an auto-renewal, and was assured that that would be the case. One month later, on November 3, I was charged $99 for four more classes. The same day I got the charge I contacted the business to complain. After having to waiting about half a day, I received a response that the regional manager who processed the transaction "forgot to uncheck a box" that had the auto-renewal on and that I would be refunded immediately. I waited 5 business days and when I noticed the money I was still not back in my account, I called again. From Friday, November 11th through Sunday, November 13th, nobody answered any of my calls (the yoga studio was open on these days). Finally, on Monday, November 14 I was able to reach somebody who told me that I would be refunded and that this would be escalated to ensure I was paid. I have been told that I would receive phone calls and follow-*** that never happened. It is now Wednesday, November 16, nearly two weeks after this has occurred and nobody at YogaSix has offered me a solution. I received an email that my agreement was cancelled today (I'm not sure why it wasn't cancelled until this point). I called again today and I expressed my frustration of having to chase them every day on the phone to the regional manager. He told me I should just "keep doing what I feel I need to do" until this is resolved. This is extremely unprofessional and disheartening. I am a student who does not have the luxury of spending $100 on four yoga classes, and am disappointed that the business who admittedly made this mistake doesn't seem to care at all if it is rectified or not.

  Business response

  11/17/2022

  Hello - this complaint was filed in error to the ******** location. Please redirect to the ********** location at ************************************ or **************************************.

   

  Each location is independently owned and operated and we are not the owners of this location.

   

  Thanks,

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my YogaSix membership in April 2022 prior to the billing cycle as was detailed to me prior to signing on as a member there. YogaSix Oak Park failed to do their job and cancel my membership on their end so I was charged for all the months in between now and my attempted cancellation date PLUS late fees. Upon signing the membership agreement, I never received a copy of the terms/conditions that I was actually signing. The individual who registered me as a member stated that as long as I canceled prior to a billing cycle, the cancelation would take effect immediately. However, now the business is stating that it had to be canceled 30 days in advance and that I am responsible for the remainder of the payment. It is unethical for a business to require potential members to sign documents that they do not have access to reviewing at the time of signature collection. Not only am I disappointed in the overall customer service at this location, but I am also concerned for the customers being subjected to this unethical business approach. I am seeking resolution in the form of a refund for my balance that accumulated after I provided proper cancelation notice.

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