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ComplaintsforLaury's Bakery & Cake
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My cake I ordered taste like dye I reported the isssue to owner he refuse to believe the cake taste bad and called police to avoid further conversation regarding to suchBusiness response
11/10/2023
This particular customer was screaming and cursing at the establishment with her child present. We couldnt come to resolution until police was contacted. She was talking over me and not wanting anything except to scream and curse on top of her lungs. When police came she left waited outside. This is when she was reached verbally by me to come with refund resolution which she has received on the day.
She was aware of coloring of the cake may affect the taste of her yellow cake batter.
Customer received the 70 percent of her money back and she agreed and left the establishment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.