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ComplaintsforDental Town - Oakbrook Terrace
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 10/17/22 (Monday), I went to Dental Town in Oakbrook ******** to be serviced. I was there for 59 minutes and never saw the dentist. They took xrays of my teeth but not one employee came into the room to notify me of what was going on nor an apology for my wait. Needless to say, I left never seeing the doctor. I went to a different location on that Friday (10/21/22) received service but was told I could not get my teeth cleaned because the original location filed a claim with my insurance company. I then went to the original location in Oakbrook that same day (10/21/22) to ask for ALL of my medical records and to inform them that what they did is insurance fraud. The young lady said "I know. I'll talk to the manager about it". She never sent my medical records and I can't get my teeth cleaned until they reverse their fraudulent claim. I'd like ALL of my medical records from them and the reversal done so I can get serviced at a different location. I also left a voice message and online messages which none were returned. No explanations have been given nor real apologies.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.