5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Cristina G
1 star02/15/2023
Absolutely terrible company. The *** ************************* needs to be criminally charged for the treatment and downfall of this company. Borrowers and Clients, pull your loans NOW. They are NOT going to fund. And they effectively have NO MONEY to pay people out. The company is folding. The laid off 98% of their staff 2/13/2023 and are not paying final paychecks or severance.Do not do business with this company. Or *************************Review from DAWN O
1 star10/12/2022
Worse experience I have ever had with a refi. Communication was great in the beginning and then nothing. Had to send a complaint to the company to get someone to respond. He said he have my loan officer call. Loan officer did call and was trying to get approval for something I would have never agreed to and he call me back Friday. Well several Fridays have come and gone and no updates. I hate leaving negative reviews but unfortunately this company will waste your time. My loan officer didn't have a team backing him up so clients fall through the cracks. Went with assent mtg and 2 weeks later I am almost done. Use at your own risk and if you don't have all the updated computer equipment because your not into tech or if you're handicapped so things get there a little slower.... Well don't expect to get tloan, they can't be bothered.
Celebrity Home Loans Response
10/14/2022
****, we're terribly sorry you had anything less than a great experience. Our Customer Experience Ambassador will be reaching out to you shortly, and we promise to use your feedback in a constructive manner with our team.Review from Unhappy Camper
1 star01/10/2022
I had a horrible experience with *************************** in ********* ( ************************* Group). I submitted all of my documentation and received an approval letter. Upon receiving our letter, I spent several thousand on travel to pick out our home. I purchased a home inspection on the dream home we found and put down 10k down of ******* money as we opened escrow. 2 weeks before our closing date, ***** ghosted everyone! There was no communication to me, the listing agent, or my agent. VERY UNPROFESSIONAL! I was told by a colleague that he didnt look into the rules of my loan before giving me an approval and that I would need 3 times the quoted amount as a down payment. The seller didnt want to extend or work with us anymore due to Chriss mistake. To this day, my heart is broken as our dream home was sold to someone else and we ended spending a lot of money that we cant get back.p and he caused our name to look very bad. This was the worst experience ever!.and I lost money doing business with them.Celebrity Home Loans Response
03/16/2022
Thank you for bringing this to our attention, *******. We're sorry you had anything less than a smooth experience. Having discussed this matter with you, we appreciate your time in resolving these concerns.Review from Crystal H
1 star12/13/2021
Worst company ever. Liars and very disrespectful. This company is absolutely useless. After you fire them for their negligence they won't release your loan to another company. Very high fees.Celebrity Home Loans Response
03/16/2022
We're very sorry you did not receive the level of service we strive to provide to all customers. So that we can better understand the details and ensure this is appropriately addressed, we invite your call to **************.Review from Pamela H
1 star11/16/2021
We refinanced our home and our new lender was Celebrity. Before our first payment was even due Celebrity sold us to another lender. Celebrity is supposed to send us a letter with at least 15 days notice of this. They did not. Our 1st payment was supposed to be Dec 1st 2021 and as o11/16/2021 still have not received a letter. The new lender has not heard of us and the loan number Celebrity gave us is not recognized by the new lender as of today.I think they are pocketing the 1st mortgage payment, For all, I know my 1st payment could be due Jan 1 2022 I don't even show the new lender on my credit report.Celebrity Home Loans Response
12/06/2021
We apologize for any confusion and/or frustration about the mortgage payments, due dates, and loan servicing. Celebrity has not sold the loan in question at this time. The payments are due to Celebrity Home Loans, and the first payment due date was December 1, 2021. This is defined within the Note, which was signed at closing. This was also disclosed on the First Payment Letter, also signed at closing. This was then confirmed via e-mail of the 12-01-2021 payment coupon sent to **************** on Tuesday, November 16, 2021. If and when this loan is sold a Notice of Servicing Transfer will be mailed out in accordance with any/all applicable state and federal laws to ensure ample notice.Again, we apologize for any confusion or frustration. Please email ************************************************** if you have any further questions or concerns. Thank you!
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