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          Find a Location

          Castle Automotive Group has 19 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCastle Automotive Group

            New Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Tower Ln Ste 1840

            Oakbrook Terrace, IL 60181-4691

            Visit Website
            (630) 601-6611

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            3.86/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/24/2024

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Castle Automotive Group is one of the largest privately held dealer groups in the Midwest. Castle has 14 locations and 25 new vehicle franchises throughout Illinois and Indiana that represent multiple automotive brands such as Chevrolet, Subaru, Kia, Ford, Lincoln, Buick, GMC, Cadillac, Chrysler, Dodge, Jeep, Ram, Mitsubishi and Volkswagen. 

            Business Details

            This is a multi-location business.

            Find a Location

            Castle Automotive Group has 19 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Tower Ln Ste 1840, Oakbrook Terrace, IL 60181-4691
              BBB File Opened:
              8/17/2022
              Years in Business:
              6
              Business Started:
              10/13/2017
              Business Incorporated:
              10/13/2017
              Accredited Since:
              5/24/2024
              Type of Entity:
              Corporation
              Number of Employees:
              300
              Alternate Business Name
              • Castle Auto Group
              • Castle Automotive Management, Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Bailie Herchenbach, Marketing Specialist
              Contact Information

              Customer Contact

              • Giancarlo Montenegro, Marketing Manager
              • Bailie Herchenbach, Marketing Specialist
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Purchased new vehicle (july 19 2024) and it has a cracked windshield. Per **** the sales rep (and ********************* **) the vehicle is to have a brand new windshield installed (as brand new car), I set up appointment for 07/24 and took the vehicle in. they put a 'coating' on the crack (crack still very visible) as opposed to a new windshield. I voiced my complaint right then and there to **** and ** - I was advised at that time I would be called within 48 hours to set up appointment for this to be installed new. Since that time I have tried to connect with **** and the ** and neither have returned my call or tried to make this issue resolved. I should not have 6 years of auto payments on a new car with a cracked windshield
              Read More
              Read 23 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael C

              08/12/2024

              I've always had wonderful customer service with ********************** VW in **********. The service has always been timely and the service representatives do great work at communicating expectations, cost, and are very accommodating. I would recommend their service to everyone and will continue to use them in the future.    
              Read 6 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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