7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Michael C
5 stars08/12/2024
I've always had wonderful customer service with ********************** VW in **********. The service has always been timely and the service representatives do great work at communicating expectations, cost, and are very accommodating. I would recommend their service to everyone and will continue to use them in the future.Review from David W
5 stars08/12/2024
Nice service and extremely friendly, highly recommended, my car will go back for its next oil change there.Review from Michael A
5 stars08/02/2024
Great service from ******. He found me an open office so I could work while I waited for my car. Outstanding service washed car before I left. Please let ****** know how happy I was with his service. I will only go to castle for now on.Review from John C H
5 stars07/12/2024
A great Chevrolet dealership. Friendly people, no pressure and the staff is very knowledgeable.Review from Deborah L
5 stars06/11/2024
Salesman *************************** did an excellent job working with us on the purchase of our new 2024 Yukon Denali. Trust me, I am not an easy customer and he did an awesome job for us, and Castle AutoPlex!
Castle Automotive Group Response
06/12/2024
Thank you so much for the kind words *******! We will pass them along to ******* and please know how much we appreciate your business!Review from Dan C
1 star08/13/2023
I bought a 2013 Dodge Charger SRT8 with only 13.6K miles and having issues with it since I bought it. Prev owner had installed an aftermarket subwoofer and it was killing the battery. I had to remove the system than I was getting engine lights and found I was getting P codes related to the emissions. Had a local Chrysler dealership replace the o2 sensor and fixed the exhaust. Sent Castle Automotive the bill because it was present when I bought the vehicle. They didn't honor this.Now a week later I got another P code related to the emissions. And the saga continues... Castle ********** ********.Review from Paul M
1 star07/30/2023
Poor service ***** Brought in ********** Outlander for transmission repairs that were fully under warranty. After 5 days, still waiting for a status call. After leaving 5 messages for a return call back, it never happens. Dealer advertises a shuttle service coupon but told they dont have a shuttle service.
Customer Review Rating
Average of 7 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.