Business ProfileforNorthside BarbaQ, LLC

I hired them to cater my wedding on 09/17/2022. Upon hiring them I told them there would be a full kitchen at their disposal to keep food hot ect. I paid almost $1,200 for this food. They show up and set up, myself being the bride, I was the first person to get food. It was lukewarm at best, so I know by the time all of my guest got through the line it was more than cold. The chicken was dry even with the bbq sauce, the white buns were hard as a rock, the roasted potatoes were actually country fried potatoes and completely burnt i mean black as can be. The Mac and cheese was over cooked and completely congealed together and lacked any type of taste. I was so embarrassed with how little my guest ate due to no one finding cold and ***** food appealing. (Rightfully so as I ate only the salad on my plate) my second mother approached the owner that was there and he said to give him a call the next week. So she called and his wife said to keep on him as the owner tends to procrastinate and that he would want to hear from me personally. I have called, left voicemail, sent an email and even reached out via ******** messenger. I have had multiple others call on my behalf to no response. I have been I feel more professional in this situation than the owner. I feel taken advantage of for being too kind and feel some refund is due also for the fact that the food they didnt use they took with them and I have never heard of that. When the owner finally got back to me he said due to me not accepting the free tasting that was offered to me he would not refunded and stated they had people coming up for second and thirds with plenty of compliments. When I asked my guest that night only two people seemed to be happy with the food the rest of the guest were so hungry that they asked if they could eat my cupcakes even before I got to cut my cake. He also claimed that I had changed my complaints multiple times but I had only spoke to him once via email when he declined a partial refun