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          Grand Appliance & TV-Orland Park has 1 locations, listed below.

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            Business ProfileGrand Appliance & TV-Orland Park

            Major Appliance Dealers
            BBB accredited business

            Contact Information

            14740 S La Grange Rd

            Orland Park, IL 60462-3227

            Visit Website
            (708) 942-3740

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            10 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 4/6/2007

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            14740 S La Grange Rd, Orland Park, IL 60462-3227
            BBB File Opened:
            1/13/2016
            Business Started Locally:
            10/26/1999
            Business Incorporated:
            5/22/1987
            Accredited Since:
            4/6/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Grand Appliance, Inc.
            Business Management
            • Ms. Chris Larsen, Customer Service Manager
            Contact Information

            Principal

            • Ms. Chris Larsen, Customer Service Manager

            Customer Contact

            • Ms. Chris Larsen, Customer Service Manager
            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/07/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On Sept 2, 2023 my husband and I bought an open box Whirlpool range from Grand Appliance in ***********. (model number WFG775H0HV0, serial number ********** The price was $899.00, the sales rep would not negotiate price. When I tried to register the product with Whirlpool I was told the model was a 2019 model. This was not disclosed when we purchased the range. For the price we paid we could have bought a brand new in the box range. I believe this should have been disclosed at the sale. I have attempted to deal with the store and customer service directly. However they continue to claim the model is only 1 year old and will not refund any of the cost. The cost to get an extended warranty from Whirlpool quadrupled due to its age. I have made several phone calls and sent several emails to Grand appliance starting October 10, 2023. I requested partial refund and was told that it was already marked down significantly.There was no full disclosure about the age of the range and the price was way too high for a 4 year old unit.
            Read More
            Read 9 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Maureen S

            12/01/2023

            My husband and I purchased a refrigerator from Grand in *********** on 10/18/23. It was delivered on 11/1/23 and the refrigerator door handles were the wrong size for the model we purchased. We thought the correct size handles would arrive in a few days because we were lead to believe this would be taken care of in a timely fashion. It is now 12/1/23 and still no door handles! We have called several times and are reassured each time that they are looking into this matter. We feel that weve been more than patient and are requesting a refund for the refrigerator. They can come and pick it up at anytime. We will shop elsewhere.******************

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