ComplaintsforJoe Rizza Auto Group

• Initial Complaint

  08/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Requesting refund for discontinued extended warranty. I contacted Dealership at time vehicle was traded. Was told they would process paperwork. Three months later they still have not. I have contacted dealership 4 times and went to dealership twice to get resolved. Same story, i will take care of it. I now have summitted paperwork on my own to **** cancellation *****

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6-7-2023 Track pad sticking--told it was because of debris in the unit and was my fault. Nothing was spilled on the track pad---it gives me issues in the morning and seen to be better at the end of the day. The part should be replaced under warranty. *****************.. Also, didn't wash my car

  Business response

  06/19/2023

  Please provide information regarding the dealership and date of service.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  bought car with continued oil leak. took car back to dealer to change oil. never said anything. i called them and told ********* keeps saying add oil... with warranty the kept saying take it to *********** ********** wagon told me it's over ******** to fix.had car only 7 months at that time 2012 ********** taureg.. bought used 7/2023

  Business response

  05/05/2023

  Please provide the dealership that the vehicle was purchased from.

  Customer response

  05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my names is *************************. Hope you guys can help **** decided to buy a car because i didn't want to put more money in to my old one.On January 10th i purchased a used 2018 ** GTI car with ****** miles on it at JOE RIZZA ACURA dealership in ***********.**********************, the salesman made it clear it was a CERTIFIDE USED CAR that i was buying, and i shoudn't have any problems with it.So i agreed to buying the vehicle, gave them a down payment of $10,000 and signed for another $25,000 .Three days later the car started giving me issues, i barely drove it, so i parked it in my garage, i told the salesman MICHAELSCUMACI about it Monday January 16th and took it back to the ACURA DEALER the Wednesday January 18th with ****** miles on it. (Couldn't take it sooner cause i had to work) So i guess ********************* the Used car manager (THE MECHANIC) took a look at the car's situation ,saw a lot of problems in the car and decided to take it to a ** dealer next door to get it fixed.So i went to the ** dealer, Spoke to ******************* the ** service guy and said the car has so many BAD CODES THAT THE ************** has to be replaced, and they don't have the engines available in the US, that it could take months to get it from *******. (at least that's what they're saying to me)I spoke with *********************, the JOE RIZZA ACURA manager about the time it could take to get the car fixed!I didn't sing to buy i car for it to get the engine replaced, it wasn't my fault their mechanics don't know how to inspect cars before selling them, or maybe they just managed to adjust the issues to make the sale.I feel robbed, i think they lied about the car having no issues, i bet they knew about the issues all the time and they were just waiting for somebody to buy it (unfortunately that was me) I asked ********************* that i wanted to undo the deal, he said it wasn't possible!I said ok! So i asked for a Loaner car so i can move around, he said NO! That he couldn't offer me a LOANER because it wasn't a ACURA car i purchased!I don't know if he started giving me an attitude cause i'm latino or not, but he sure did!That said, it's been over two months after i signed for that car, i didn't even had the chance to refuel the car, i don't have a vehicle to go to work in and already making car payments without having the car i purchased.Second payment is coming up March 24th im have to make that payment, don't want bad credit you know!I've been very patient and got tired borrowing cars.That car is been sitting on the ** dealership in *********** since the 30th of January.Hope you guys can help me undo this deal and getting my money back.THANKS

  Business response

  04/11/2023

  Sorry for the delay, we have been coordinating the repairs with the local  ********** dealership and the customer.

   

  We confirmed with the dealership that ll repairs have been completed at the ********** dealership in ***********, including a brand new motor.  The customer is expected to pick up the vehicle today and will not be charged for any of the repairs.

   

  Thank you,

  ***********************

  **************

  ***************************************

• Initial Complaint

  10/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi my name is ******************************* this is the second incident I had with *** ********************** gmc and specifically *************** the salesman.When I returned the vehicle *************** failed to inspect the vehicle when I returned it at 10:50am. I didnt receive a call about the condition of the vehicle until 1:50pm. The vehicle should have been inspected upon return when I gave the key.He is stating the mr ********************** the owner of the auto group is filing a report against because of the condition of a loaner vehicle I returned. To the best of my knowledge the paper I signed said nothing about the vehicle. To my knowledge if there was an agreement the damages would go through my car insurance USAA. At this time they are also trying to charge me for detailing which was never in the signed agreement..the paper I signed was blank. I called and asked to speak to the owner or manager or mr ********************** himself about the situation but they are not available. This is the second time *************** has demonstrated disrespect.

  Business response

  11/01/2021

  There is no charge, this customer is just not eligible for a loaner in the future due to the condition of the last loaner ************************ returned.

  Customer response

  11/01/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

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