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ComplaintsforRite Plumbing, Inc.
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Complaint Details
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Initial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My warranty company sent Rite Plumbing to my house for my water heater leaking. It took 11 days, when **** finally came out, he didn't even look to see what was leaking, a valve or the unit itself, just said it's leaking, so you need a new one. I got a letter from my warranty company saying that there was additional charges of $775 for "modifications", "other related charges", "flue modifications", and "disposal" I asked for an itemized bill and letter of inspection, **** told me he would not supply a bill as I wasn't paying for it, the warranty company is. I said ok, then can I get an itemized list of repairs along with the inspection letter? **** said no. No other explanation, just no. What are they trying to hide? Then **** tells me that they will not haul away the old water heater. I said then what is the $75 disposal fee for. He said it's for taking it outside to the curb, not for the disposal of it. I told **** that the warranty company said it was for disposing of it. In a rude, self-righteous tone, **** said "the new unit is already paid for by your warranty company, I will take it back with me and you can deal with your warranty company on this, we are not hauling your old unit away." RUN, don't walk to any other plumber. This guy is rude, unprofessional, and will charge for services not completed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.