![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMantis Tech
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a Mantis X training system for my stepson who wants to be a law enforcement officer. Training at a local range with live ammunition is expensive for him. I ordered the week before Christmas. I requested the shipping info so I could track the delivery. Mantis did not provide the shipping info. I requested twice and they never provided the information or even responded to me at all It is now several days after Christmas and my stepson"s gift is still not here, nor is Mantis responding to my inquiries.Business response
01/02/2024
We take pride in providing top level customer service to all our customers. Customer contacted ********************** a couple of times during Christmas break, when our offices were closed, via phone, email, and online chat. Our customer team responded to the customer once they were back in the office on January 2nd. They will continue to work with the customer to resolve any concerns. Thank you!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.