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ComplaintsforAdvocate Dental of Palatine
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaint is due to poor dental procedures performed that caused additional financial hardship and health issues for both my daughter and I. For my daughter, the dentist forgot to fill the abcessed tooth causing an infection in my daughter's tooth which then led us to see a specialist. This required a special procedure that cost $1600 and placing my daughter on 2 rounds of antibiotics to treat the terrible infection.The dentist that perform the issues was no longer employed (potentially due to being fired) so I couldn't get an explanation as to what took place.With regards to my dental work performed on myself a piece of broken instrument was left in my tooth. There was also a space on the permanent crown that was created due to a poorly done root canal on tooth #**. The crown was not fit properly which caused bacteria to build ** in the space and caused an infection in my bone.At this time I am almost $6000 in debt just fixing the dental work previously done inadequately by Advocate Family Dental. I am asking for the remaining bill at the dental office to be credited and the debt removed from collections. I also shouldn't be charged for a crown I have not received.Business response
12/07/2023
Please find attached response to customer statement. Thank you.
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Contact Information
232 East Northwest Highway
Palatine, IL 60067-8107
Business hours
Today,Closed
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | Closed |
SaSaturday | 8:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.