ComplaintsforIrhythm

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In January 2024 I was billed $155.11 for ******** services, which I paid. My secondary insurance then paid $39.09. The balance I actually owed was $116.02. On March 12, 2024 I spoke to *** in customer service, ************. He said a refund of $39.09 would be issued and to expect a refund check in ***** days. On May 28, 2024 I sent an email to support @irhythmtech.com inquiring about the refund check and never received a reply. On June 6, 2024 I called and spoke with *** in ***************** She said she would escalate the problem to her supervisor. They were having problems with their vendor and to give them some time to get things straightened out as they were getting a new vendor. She said I should expect a resolution within a week. Today June 14, 2024, I called customer service again and spoke with ******. He said my account was under review and I would just have to allow them more time. He said someone would get back with me but would not give me a time frame. I told him I was filing a complaint with the BBB. Can you please help me get this refund?********************* ************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was prescribed a Zio Heart monitor by my cardiologist on 2/7/2024. His assistant gave me a heart monitoring device to take home and use. A few days later, I also received a device in the mail. I called Irhythm, the device maker, who told me to send back the second device and that I would not be charged. I sent it back. Irhythm told me they had checked my insurance and my out-of-pocket cost would be $20.00. I began receiving bills for $395.00. I called the company on 2/16/2024 at 1pm CST and spoke with ***** who told me I was only responsible for $20.00 (conversation #********). I continue to receive bills for $395.00 but none for $20.00. I would rather not have my credit rating take a hit because their billing department can't keep their records straight. Thank you for any help you can offer.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I received services from this company in 2024, however they sent the bill months later in 2025, due to how long it took to get the bill, I'm not able to use flexible spending funds to cover it since we are in 2025. I called this business a couple of months ago to pay and was treated poorly and unfairly, they ignore me and never returned my call. I feel is due to my ethnicity and my language limitations. Now they are forcing me to pay my bill in 11 payments, and when I requested an extension to be able to pay they refused. They should be flexible considering how late they send their bills, impacting the use of flexible spending funds for that fiscal year. This is definitely discriminatory treatment

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid a bill which irhythm said would be my responsibility on February 1,2024.. They sent the bill so that when I received it was already a day late so I paid it. I found out later that my supplemental insurance company had also paid this bill via a prepaid card. Iryhthm let the card expire and my insurance sent a check which was cashed on April 3,2024. I have called several times this month only being able to talk to a service representative (******) once on April 15th. The other 4 times I am told to leave a name and number and they will call back. I have never received a call back. I have also emailed them with no response received. The service representative confirmed on April 15th that the check was received on April 3, 2024 from my insurance company and per her request I had my insurance company fax a copy of the check as well on April 15th. She gave me the story that even though the check was cashed and in their account It wasnt able to be processed yet for a refund. The amount I am trying to recover is $66.89. The amount is not the issue it is a concern that if they do this over and over again they are increasing their bottom line at the expense of consumers and insurance companies. I have also notified ********* Your help is appreciated.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In January of this year I received a bill from iRhythm for a heart monitor that my doctor had prescribed. The bill showed that my insurance had paid all but $232.83. On January 22nd I mailed a check for $232.83 to iRhythm, and the check was cashed and cleared my bank on January 29th. It was at that time that I received notice from my supplemental insurance company that they had covered this remaining balance and had also sent payment in mid-January to iRhythm for $232.83. I contacted a representative from iRhythm on January 31st who confirmed that both checks had been received, and that a refund would be issued to me in 30 days. Having not received my refund, I again contacted iRhythm on March 14, and was told the refund check is in process and should be mailed in about 2 weeks. After another 30 days and no check, I attempted to contact a representative on 4/15; however, I was only able to leave a message for a representative to return my call. It is now approaching 3 months that they have had this overpayment and the only answer they have given me is that my refund is in process.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My daughter had a halter monitor placed by MUSC children's Pavillion on 3/13/2023 and returned on 3/18/2023. ZIO iRhythm billed for the amount of $995.00. Our insurance states $192.00 is the allowable amount. They have been paid this amount and I have sent them 2 copies of the explanation of benefits from my insurance. Every time I call them to go over the amount billed versus what the insurance says is allowable they state they have not received the ***** explanation of benefit. I have sent it to them 2 times with 2 separate checks. Both checks have been cashed so I know they have received it but continue to charge us for the full amount. I have spoken with our insurance company and MUSC children's and they have stated we should only have to pay the $192.00 and not the remaining $803.00.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  My doctor ordered a heart monitor for me in November 2022. The initial order was for a 30 day monitor but was changed to a 14 day monitor. IRhythm has billed me $1514.25 for a 30 day monitor and despite at least 6 different communications with them, they have not corrected the invoice and sent the bill to collections. The initial communication was through their customer support email and received no response. A follow-up call yielded no results. Another call resulted in a request for the hospital to resubmit their bill with still no results. After a call from a collections agency, I called them again and they requested a letter with a copy of the medical order showing a 14 day order which was mailed to the address provided on the website (order form and letter attached). The final follow-up call was made the week of June 11, 2023 and this time the company requested that the doctor call them. There has been no attempt by the company to correct the invoice and each time an inquiry is made, they change what is needed to correct the invoice. Resolution would be a revised invoice for a 14 day monitor after resubmission to insurance along with removal from the collections list.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I received a heart monitor from iRhythm on 11/25/22.On Feb 2023 I was billed ( pic included) for $31.25. I paid by check on 02/08/23 and where the "$" was I wrote $31.25 but where you write out the amount I wrote "Thirty-Five and 25/100", a $4.00 difference. On the bank statement (pic provided) dated 02/15 the check was processed for $35.25.I called iRhythm at ************ on 02/16 at 1:02 PM and spoke with ****. I explained the above overpayment and she checked the account. She stated it had not been posted on account and it could take 2-3 weeks and the overpayment will be mailed to me.Called 04/05 at 8:53 AM spoke to *********** and reviewed above information. He stated "refund still being processed and check to be sent shortly"Called 04/20 at 9:46 AM spoke with Alve. He stated as of "04/05 was in pending status and no other comment written after that." I asked to speak to supervisor and was put on hold. Eventually **** came on line and said no supervisor was available but one would call me back and confirmed contact number. I stated if no check forthcoming I would contact BBB.05/19 After no check or contact I am Contacting BBB to file complaint.

• Initial Complaint

  12/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I paid $37.16 of my $187.16 bill directly through my bank and it was written 9/08/2022 and cashed 09/12/2022. Then I put auto payments in my bank to pay them the following payments.Sept. 29th, 2022 I missed a call from IRHYTHM asking about payment. They said they didn't receive any payment. So, I called to see how much I owed and the payment was still stating $187.16.We went through the address and account numbers and seen if I sent it to the right place and then I was told to fax my proof that I had printed from the bank and it would take some time to here back. He said that they weren't the ones that do the billing. But they couldn't transfer me to billing. Well, I went to cancel my autopay after hearing this but it had already been processed. I was really annoyed. They didn't contact me so I called October 3rd to see about the first payment and my fax. Still, no answers. I called October 17th because my payment for my $50 went through autopay on October 6th through my bank, it was still $187.16. I called October 18th and it was deducted. Surprisingly it did count on their end and so I paid off the last $100 on Nov. 14th through autopay to be done with them However, the same $37.16 has never been resolved I also, called again November 2nd to ask about why isn't anyone calling me about the $37.16 and if it's resolved or are they looking into it. At this point I had spoken to them four or five times and my fax nobody seems to have answers about. I kept hearing that's billing but I kept asking to speak to billing but they wouldn't let me I finally got a call back from someone, early/mid December while I was at work, I didn't write the date and all they did was tell me to call billing and gave me a fax number again. A huge circle It's December 22nd, 2022 I called and still $37.16 is on there and I clicked for billing and it hung up on me If you look at all the payments (uploads) they are all done the same way to the same place and same account, fax is there too

• Initial Complaint

  11/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  IRHYTHM BBB Complaint 11/15/2022 10/26/2022 sent payment of $43.23 via Chase Pay (EFT) 10/27/2022 payment was received and cashed (chase's words)11/15/20 tried to call IRHYTHM on ************ was immediately dropped tried to call on ************ went through menu but was dropped immediately twice tried ************ got customer service said payment never received said dont get EFT from individuals only insurance. Asked if PO BOX was correct (no PO BOX just **** CH *****) I could not verify. Gave them all numbers on bank payment verification then they asked for EFT ID. I couldnt provide EFT ID. Call audio was terrible kept breaking up. I asked to call me back. Wouldnt. I asked for escalation. Said she would have someone call me back. 11/15/2022 Called Chase. Verified address on transaction is same as address on statement (bill).Said payment was sent, received and cashed. Said company had note that said company will not give refunds (? reverse transactions). IRHYTHM account N878527544 transaction ID *********** amount $43.23 statement ******** dated 11/8/2022

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