ComplaintsforBook Vine Press
Book Publishers
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bookvine Press was re-publishing and promoting my book the ******* View II, but went out of business.. I have tried without success to get my financial statement from them. I would like for the BBB to assist me in getting my financial statement of books sold so I can complete my taxes. How should I proceed? Sincerely, *********************Initial Complaint
11/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Trans action on Dec. 9, 2022, for:1. I paid $750.00 in US dollars for the Basic Publication Package: I used my **** Card.2. I paid $550.00 ** for a Single Press Release from my husband's **** Card.The Book Vine Press in ********, **,They promised to:100% royalty, Copyright Registration, Worldwide Distribution, Worldwide Exposure.The nature of the dispute is they published the book, and it is circulating on Amazon as a paperback and e-book. It has been selling in stores, but they did not send me a ***** from the sale. They said they would give me 100% royalty, but I did not receive any money from them. The Book Vine Press did not answer my emails or phone calls. I only saw my cookbook, Middle Eastern Cuisine: A Recipe And A Poem, by Chef ******************, on Amazon as a paperback and e-book at the ************** website and Good Reads and ******* in ***************. I want the Book Vine Press to refund my money & take off my book for all where they post my cookbook because I want to do it at another publisher.Initial Complaint
10/23/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Dear BBB Last year I published with Book Vine Press.They did a good job and were very attentive. They got it out on the internet and it's in many places now.All of a sudden they stopped answering emails and phone calls were getting cut off.A few months later I found out that they have been de registered. But they have never let me know. My book is selling and I should be earning as it's on so many sites. I was promised 10 per book royalty. They have not paid me for any .Nor did they let me know.I have no idea how to stop the sale or to receive my royalties. Arts lawyers in ********* won't help it because it's in the states.Besides I don't have funds for lawyers.So when I saw your site I am hoping if someone there can guide me as to how I can still recieve funds . Or retrieve what is mine. Can you also see if they have officialyl closed. I can't from here Any help in pointing me in the right direction would be greatly appreciated ?? Your Sincerely ***************************** Ps my postal code is ****. It wouldn't accept 4 digits My book is Morning Star the Sacred Dream **************************************** ThankyouInitial Complaint
06/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In October of 2022, I signed a contract with Book Vine Press to publish a book for me. As this was the second book I was doing with them, I felt confident that I could work with them. However, I paid them for publishing and editing the book, but it has not been published, and I have stopped hearing from them. The last response I received from anyone at the company was in April 2023.Also, in November 2022, I inquired about my royalty payment from the first book. They sent a report showing I had about $100 at the time. Their policy is if it is less than $75 they hold it until it increases. Since it was more than that, I expected to receive the funds but I have received nothing to date.I wish to be reimbursed for the money I paid for the second book and to be paid the royalty for the first.Initial Complaint
06/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have not been paid for my book sales. Their phone number has been cut off. They do not reply. Now I am trying to get my book off the market so I can publish it somewhere else. There is no way of getting a hold of them.Initial Complaint
05/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Complaint against Book Vine Press.In November 5th, 2021, I paid this company $750.00 to republish my book. I have no complaints on the new cover they designed. I did the editing myself, which I thought I had paid for, but the final product for production looked good and I was satisfied. It was released on November 10th, 2022. And a Press Release followed. All was well even though it was taking forever to get anywhere. During all this my original agent left. The company waited for weeks and then I received a new agent who told me most of the information in my account was gone. She and I had to re-create and trust one another. After the New Year, going into January 2023, she called and told me she too, was leaving Book Vine Press. I waited for another agent to call, since I had bought a package through marketing to boost sales and a book review from Kirkus and neither were going anywhere. No one contacted me. No feedback. No agent. I was a worried wreck.After at least a month, a new agent called. I asked what was happening. She responded, 'Your account was forgotten, lost.' I asked about the marketing pkg. She said no one was running marketing at the time. I asked about the Kirkus review. She knew nothing about it. It's now May 28,2023. I made over 33 contacts to Book Vine with no responses. I am out ***** dollars. No royalty information or check. No Kirkus review. No marketing. I had to find another publisher. I am still calling Book Vine, but instead of 'leave a message', I only get busy signals. Book Vine Press owes me an explanation and reimbursement, but they will not reply to any emails either, so there is no way I, the consumer, can try to rectify this mess with the company. However, I have received two emails from them promoting a new way to self-publish. That's hard to swallow, but it is true. They can still take money, but not return what they didn't fulfill. If someone would help me get in contact with Book Vine Press, I would be so grateful.Initial Complaint
05/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In June of 2022 I signed up and bought a package to publish my book Seeking Darkness: Book One of the Silverthorne Saga. I sent the manuscript to Book Vine Press in February 2023. They were quick to send me a proof for a new cover, I asked for a couple of changes, and they got that back in two weeks and I approved it. About three weeks later they sent me the proof for the book itself. I had several edits and sent them back. Again, about a two week turn around. There were only about 4 more changes I requested and sent them at the beginning of March. I have heard nothing back. I emailed and got a quick response on March 23 that they were working on it. Then I emailed again on April 12th and 21st with no response. I tried calling them on May 2 all the lines were busy including the fax line and have remained so to this point. I emailed the admin address and tried emailing the person who sold me the package. Again, there has been no response. At this point I am deeply concerned what is happening with my manuscript and am ready to ask for it and my money to seek someone else.Initial Complaint
03/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
From November 2021 to May 2022, I retained the *******s of ******** publishing to publish my Children's Book entitled The ***** Shoes (******************************************************************************************************************************). I spent over $3,000 and the company did not do any marketing as agreed upon. The book launched in June of 2022. My initial sales rep ***************** never returned any calls or emails. When I finally got through to the company, they gave me ***********************. She sent me a sales report mut never told me when I would receive royalties. Moreover, I called 5 times to *** and no response, left 5 messages to the answering ******* of ********, and sent 5 email. NO RESPONSE. This is very poor ******* for a first time author. Because of the lack of support and ******* and obligated by the contract when I paid the fees, I request a refund of $3,250 (Initial set up fees of $750 and package for Marketing $2,500) and the royalties due of $120.73 which were sales generated through Amazon due to my marketing efforts. I request payment immediately. Emails and receipts are included as evidence on the *******s paid and communications.Initial Complaint
02/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Had a book published by Book Vine Press. Web site was put up for four years by company representative, *********************. . After one year, the book seems to be selling quite well. For some reason, after one year, my web site disappeared. February 21st, 2023. The representative for the company now cannot be reached. *********************. I have all of the e-mails sent to me. The company itself cannot be reached by me. As an author, I cannot buy any more books personally at my price because no one answers my calls or e-mails. The representative for my book cannot be reached. Amazon is selling the book. I asked how many books are being sold in e-book, paper back and hard back, however, I get no answers from Book Vine Press. I only bought the basic marketing products because they could never give me a reason to buy the many products offered to me. They were quite persistent. At first, royalties were scheduled for every four months. Then, when the book was put on the market, that was changed to every six months. That was changed to the beginning of the next year. So far, have not heard from them concerning any questions regarding royalties recently. Contacted Amazon, however, they have no answers. They refer me back to the publisher who will not contact me.Initial Complaint
02/24/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In September 2022 I signed a contract to have BookVinePress ****************** to publish my book, titled "The Chameleon Forces, for a total price of $750 paid in 2 payments in Nov.. 2022 and Dec. 2022. They started the process and screwed up my manuscript with many typo's on the work they sent to me that they did. Upon calling them they said they would make the corrections they screwed up on at no cost to me. One agent ************************* left the company and now *********************** no longer replies to my request in regards to my book being published. The address of *************************************************** appears to be in a residential area and not a ****************
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Customer Complaints Summary
19 total complaints in the last 3 years.
3 complaints closed in the last 12 months.