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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Late November 2022 ordered Duplicate checks printed by Carousel Checks in ***** ********. Received them 12/12/8/22. Started First book beginning with #****. Wrote out Checks #**** and **** & ****. Did not copy to the duplicate checks - call Carousel checks, they reprinted and send new. Still not great but better. Now I re write the info on the duplicate check. I have been using these checks #**** to #****. **** I wrote on 4/9/23 Just 4 months after getting the reprinted checks. Of these checks ****, **** and **** would not tear out of the check book properly. It tore of the very top of each of these checks. I called today 4/10 to ask for a refund and they said they would not refund the money because I ordered them last year??? Their product is defective and not of good quality. I would like a total refund of the $53 and change I paid. I am reordering checks from another source that I have used before without issues.. I am 77 years old and never had this happen before. Not good customer service and very poor ********************** practices.
Business response
04/18/2023
Hello *********
Our apologies that you are still experiencing an issue, we feel confident that we could make it right bur want to honor your request for a refund.
Your order was paid by credit card, when this payment method is utilized we are limited in the amount of time by which we are able to issue a refund. Credit Card transactions can only be issued within 90 days of the purchase, this is not by our choice but rather systems established by the merchant/payment industry.
Please contact me directly by email to confirm your mailing address and we will issue a check refund.
You can email me at ******************************** and please reference your order number: EVC-64321-9377
Best Regards
Customer response
04/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have once bought one checkbook from Bradchecksrewards, and got several charges after the purchase. They seem to charge me once in a while. I got several notice from my bank about being charged. The latest charge was yesterday. They might have retained customers credit card information and charge them once in a while. They charged me but did not send any checkbook. I request them to return the overcharged money from me.Business response
12/15/2022
Hello
I believe you have contacted Carousel Checks in error. We do not have an affiliation with Bradford ***************************** you need additional support regarding an order with Carousel Checks please contact our customer service team at: ************
Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Charges that suddenly appeared.No mention of handling fee is my only problem. While ordering checks, purchased Value Priced checks. Consisting of 2 boxes of singles. Discount was applied as described. Shipping was applied as described.Tax was applied as expected. But Handling was applied !! No mention of ******** was disclosed.Business response
12/07/2022
Hello ******
We are sorry to hear you had a less than perfect experience!
Handling fees are applied on the checkout, they are shown in the order total before payment is submitted. We appreciate you taking the time to send screenshots, however these would not be reflective of this presentation showing this charge on the checkout page of our ordering system. The reason handling fees are applied at checkout as they are applied based on the number of items purchased which wouldn't be assumed prior to this step of order completion.
The handling fee is however shown on "Thank You For Your Order" screenshot as this is a confirmation of the order being received and provides for you a detail of the order total as presented before the payment was processed.
Handling fees are customary in our industry and cover costs to prepare and package each item for shipment.
We value your business and as a one time courtesy for your first order we have issued a refund of the handling fee as well as the taxes applied for this segment, refund was issued to your credit card for $8.10 and should reflect to your source of payment in 3-5 business days.
Customer response
12/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order for personal checks with this company on their website. They advertised two boxes of checks for $9.98. I also selected free shipping. When I checked out online, they added a $7.20 "handling" charge in the fine print. This is a deceptive, undisclosed practice. The website did not give me a chance to review my order before placing it - another deceptive practice.Business response
04/12/2022
Thank you for your feedback!
We are sorry regarding the confusion with pricing on the order.
Handling fees are customary in our industry, the handling charges cover the cost of the materials and labor to prepare for and ship your order.
We appreciate your thoroughness in supplying images from the order process, the handling fees is presented prior to checkout and you can see that in image 2 that you supplied. Handling fees cannot be calculated until checkout as they are based on the number of items you are purchasing.
Because we value you as a customer we have issued you a refund in the amount of $7.86, which is the handling fee of $7.20 and the associated tax.Customer response
04/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.THANK YOU SO MUCH FOR YOUR HELP BBB!!!
Sincerely,
*********************
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.