Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a picture from paint your life company, as I was checking out I used ****** for monthly payments to come out of my account. What I didn’t realize that paint my life had two separate companies taking out the monthly payments. I was got confused on how the amount was so large. After contacting them they broke it down to why the payments were spilt in two. The issue was never the two companies taking out the amount. The company never applied my discount code that’s why the amount was so high. Once I figured out the issue they said they wasn’t going to adjust the price and they will give me a discount for the next purchase I make with them. When I purchased the item the website showed the discount taken off. I expressed to them many times through phone conversations and emails that if I was paying full price I was never making the purchase. The reason I brought the painting because they was sending out deals through via text message. The company had plenty of time to make the payment adjustments. Since then I have stopped payment for the item until the amount gets adjusted. I have no issue paying for the painting but only if the price would be adjusted like it should’ve been.

  Business Response

  Date: 04/07/2025

  Hello, 

  We're sorry to hear about your experience with us. 

  After thoroughly checking your order records, we noticed that there's been an open dispute on the transaction. During this period we were unable to make any adjustments to the pricing due to the financial dispute. 
  Please note, we're unable apply coupon codes to the orders once they're already delivered, that's why when the dispute was closed, we offered you the discount code for future references. 

  Nevertheless, considering the order was submitted back in October 2024, we understand it was a long process and would like to make things right for you. 
  We'll be willing to issue a partial refund of 15% of your total cost, as a compensation that the discount couldn't be applied. You'll receive the confirmation email within the next 24-48 hours. 

  Thanks for your patience and understanding!

   

   

  Customer Answer

  Date: 04/12/2025

   I am rejecting this response because:
  
   I do accept the offer however, adjustments need to be made. When I sent the complaint to paint my life and the other two payment processors (****** and ******) they never put the accounts on hold for further review. After I explained to all three companies the whole process and situation. They are now delinquent accounts and before I approve the resolution, I would need both companies to put the accounts back active with no penalty on either accounts to start back the payments I owe. Sorry for the delay, I am in the military and just came back from a deployment this past week. Thank you so much for your time and patience 
  

  Business Response

  Date: 04/16/2025

  Hello,

  Thank you for getting back to us.
  Please note, that the 15% partial refund has already been processed towards the ****** payments. 
  In total it came out $106.63. They should be able to release this payment back to you, we can send you refund receipt if necessary via email. 

  Thank you! 

  Customer Answer

  Date: 04/24/2025

   I am rejecting this response because:

  Again, I don’t mind accepting the offer, my concern was the company that I made monthly payments to reported to the creditors bureaus leaving a hard inquiry on my credit report. I communicated to them that I was not making payments until the issue was resolved. Paint my life told ****** and ****** to report for non payment according to them. I would like the hard inquiries off my record. Thank you ! Sorry for the delay I am coming back from an overseas deployment. 

  
  

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company over and over. I have emails stating I would receive a full refund. They keep saying the money was refunded to my account it has not been refunded I have contacted my credit card company. I have asked to have the documentation that this money was refunded and have yet to receive that to send to my ******** card, because it didn’t happen so they are just giving me the run around. This was a gift from my daughter of a portrait poorly portrayed of my mother who just passed. She spent her hard earned money on this and they refuse to give me my refund.

  Business Response

  Date: 12/30/2024

  Hello, 

  We are very sorry to hear that you had such unpleasant experience with us. 

  According to your order records, you've opened the dispute and filed a chargeback with your bank, which ended in your favor. 

  As our team already explained, we recommend checking the details with your bank for further information. As an additional gesture from our side, we've asked the billing team to investigate and they confirmed that there is no delay from our side, as the funds were already transferred to your bank. 

  If you still haven't received it, we strongly recommend getting in touch with your credit card provider.

  Thanks. 

  Customer Answer

  Date: 01/02/2025

   I am rejecting this response because:I have not received any type of refund from Paint your life or my ********. ******** originally refunded the full amount once I opened the dispute then took the money back and recharged me because they refused to refund my money. I have been dealing with this for 3 years. They keep giving me the run around. I offered to send the horrible painting back as well. I won the dispute because I was not satisfied yet I have yet to receive my refund.
  
  
  

  Business Response

  Date: 01/09/2025

  Hello *****, 

  We apologize this has become such a big inconvenience for you. 

  As previously mentioned, chargeback took place in accordance of the dispute that you opened. Since it ended in your favor, funds were automatically deducted from our account and transferred to your bank. Please get in touch with them to investigate what happened. 

  Generally, disputes take a substantial amount of time to be settled, however, your bank should have additional details.  

   

  *** *** *** *** *** ****** ********** ******* ******* ** *** *** ******* ***** ** **** ********** ****** ********** ******** *** ***** *** ******** **** *** ***** 

   

  Customer Answer

  Date: 01/09/2025

  I have spoken in length with my ******** credit card and I HAVE NOT received any type of refund from this company. I have hours upon hours on the phone with ******** and paint your life. I have spent money sending documents for this dispute to ******** stating I was to be refunded this amount by the company and they have not received ANY type of reimbursement on my card. I can call my credit card today and have them email me proof that NO MONEY was refunded and forward it to the BBB. Will this resolve the issue? This was supposed to be a gift in memory of my mom and it’s been a complete nightmare. I will send any documentation needed to prove I in no way have received money due to me. Thank you ************************

  Business Response

  Date: 01/13/2025

  Hello BBB, 

  Attached 2 screenshots as a proof that dispute ended in this CST's favor. 

  Please make sure this is not for public review as it includes sensitive information. 

  Thanks,

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the worst experience with this company. I was so excited to present my mother in law with a painting of her parents and siblings, in which some have passed away. I submitted my order in Dec.11 a few days after I received the first mock up and I sent in my change which was 1 simple thing. The artist sent the new mock up with the same issue and made changes to the painting that were not requested. That delayed my painting so I was not able to gift her for Christmas. Now it is Dec. 28th after 5 calls chats and numerous messages on ********* I am still waiting for a supervisor call and the painting to be corrected. They turned something so special into a total disaster. I will NEVER use this company and I am currently requesting a full refund for what has been paid . They guaranteed a Christmas delivery when the order was placed and it is after that time and the painting has yet to be completed.

  Business Response

  Date: 12/30/2024

  Hello ******, 

  We are pained to hear your feedback. Our team works hard to ensure your satisfaction, thus we offer unlimited modifications and in case of unsatisfactory results, our team is always ready to provide assistance. However, due to the fact that this is a hand-made painting, modifications take time and might prolong the process. 

  We're very sorry that you weren't able to surprise the recipient with this special piece on Christmas.
  If you're still unhappy with the updated version of your portrait, we can repaint your portrait from scratch without any additional cost. 

  Please also note, that our customer service team does not operate on weekends and supervisor call was scheduled for Monday the 30th. 

  We hope we can resolve this inconvenience promptly for you.

  Customer Answer

  Date: 01/02/2025

   I am rejecting this response because:
  
  After speaking to your supervisor ***** the mock up was approved with NO modifications and then I received the finial mock up only to see the shirt color was changed and the spot was back showing in the painting. WHAT IS THE PROBLEM I NEED MY PAINTING COMPLETED !!!!!!!!!!!! This first image is what i is what approved but the second photo is what i received.. 

  Business Response

  Date: 01/09/2025

  Hello, 

  We're happy to see that you approved the final version of your portrait on 6th of January. 

  It has been completed and is currently on its way to you, you should receive it very soon! 

  If you have any questions or need further assistance, feel free to get in touch with our support team, happy to help!

  Customer Answer

  Date: 01/11/2025

   I am rejecting this response because:
  
  I am still not happy after requesting a specific change over 10 times the painting is still not what I asked for but due to this process taking well over a month i just approved to be done with you and your incompetent artist. This is not over after I receive the actual painting if it not to my liking it will be returned and I want a FULL REFUND. 
  it’s such ashame that you guys provide this horrible service when someone is paying over $400 for a painting. No managers are readily available you have to wait 2-4 days to hear from someone and the only thing they do is the same thing the customer service rep does . WASTE OF TIME! This company has gotten bigger over the last few years and it shows in the quality of the work it went down hill . I will never use or refer anyone to you. Please save your robot generic response I could care less about an apology or how sorry you are. 

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would not recommend this company to anyone. Going through all the steps, the reviews, the consent back and fourth, I finally agreed to one that was close enough. But the drawing we received was a previous revision. It looked decent enough but the random pen outlines looked terrible. Ordered a 18×24 and it came bigger with a 1 inch boarder around it. Which would be fine if the boarder looked clean, but had colored pencil marks outside the boarder. As a realistic artist myself I find this in poor taste and felt lied too. I only paid for this painting as work and other commissions kept me from doing this in a timely manner for a friend. Also it was shipped in a tube with is fine but it took taping the back into the frame to get to look decent inside. We had a custom frame made for this and when it was bigger than expected, we had to scrapple to find a frame 2 days before Christmas, another $550 wasted on a frame that won't fit. Unless we cut it and that's not acceptable. As stated before this was a nightmare, I get it, $500 is not a lot for something like this people charge more and had i known how much of a nightmare this was, I would have done it elsewhere or on my own. Nice try and it's awesome that you do this but $530 was wasted on this with it totalling over $1080 with the frame tgat was custom made specifically for this painting. I'm currently doing another one, on my own time completely free and in the right size. I want my long time friends to love it and not hate it. Trash trash trash. If I could I would return it but reading other reviews that sounds like a bigger nightmare than ordering it.

  Business Response

  Date: 12/30/2024

  Hello,

  We are sorry to hear you've had such an unpleasant experience. It is our utmost priority for our customers to have a satisfying experience and receive the paintings they are 100% happy with. Our team is always ready to assist you in case of any inquiries, however, we haven't received an email from you. We would usually ask to provide photos of the received painting and then offer solutions accordingly. 

  Please be assured, that our return policy is in place and if you decide to return it, we'll be happy to start a repainting process from scratch without any additional cost. 

  Return policy also ensures that you are able to receive a refund if you return the portrait within 30 days from delivery. 

  Let us know how would you like to proceed and we'll inform the team! 

   

  ******** *** * *** *** ****** ************** **** *** ****** ******* *** ** *** ********* ********* ** ******** ******* **** ****** ** ********* ********** 

  Customer Answer

  Date: 01/04/2025

   I am rejecting this response because:
  I tried to reach out via the chat feature and was told it was not returnable. I would like a partial refund on the work. At least half would be nice. 
  
  

  Business Response

  Date: 01/09/2025

  Hello, 

  Thank you for getting back to us. 
  Even though the return timeframe has passed, we're happy to make an exception and accept your return. 
  Our customer support will email you return details and we can proceed accordingly afterwards. 
  Thank you for your patience!

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on October 16th, 67 days ago. Was suppose to be at my door as soon as November 11th.. website advertises only suppose to take 26 days max. They trashed the first painting because they knew they messed up, and offered to do a total repaint , and that i would be moved to "priority" on December 8th.. and they messed it up worse than the last. I paid $358 in total for the painting, with a percentage off that got me $150 off... On my email order confirmation it says Below are your order details: ********************** I'm making payments through ****** currently have paid $150.17 still owe $237.51

  Business Response

  Date: 12/25/2024

  Hello, 

  We are sorry to hear you've had such an unpleasant experience. It is our utmost priority for our customers to have a satisfying experience and receive the paintings they are 100% happy with. Because of this reason, we repainted your artwork without any additional cost to your remaining payment. Please note, these are handmade artworks and artist needs time to achieve the level of detail making sure the final result is lifelike and natural. 

  The second painting was completed and we have sent it to you for approval, however haven't received the response yet. Please visit your dashboard to review it.
  If you feel that you're not happy with it either, we have a 100% satisfaction guarantee and will proceed with cancelation / full refund. 

  Feel free to reach out to us with any questions or concerns, we're happy to help. 

   

  **************** *** ******* *** *** ****** *********** *** *** ******* **** *** ***** ********* ** ** ********* ** **** ******* **** ********* ****** ******* *** ********** *****  *** ****** ******** *** ********* ******* **** **** ******* *** ***** ********* **** **** ****** ******* ************** ********* ** ******** **** ************     

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a portrait of my family shortly after my father passed away as we do not have any family pictures together with him and it was supposed to be a statement piece in my home and a very special piece to me and my family. When the $708.00 painting was delivered we were very disappointed and shocked when we opened it. No one looked anything like themselves, and it was horrifying. I sent an online chat to the company and the only solution they offered was for me to pay to have it shipped back and they could try to fix it. This painting is not fixable and after spending this much money, I should not have to spend anymore. I do not recommend this company, they have showed nothing but false advertisement.

  Business Response

  Date: 12/04/2024

  Hello, 

  We are pained to hear your feedback.
  Our team works hard to ensure your satisfaction, thus we offer unlimited modifications and only send out the portraits after we get approval from customers. In case of unsatisfactory results, our team is always ready to provide assistance. However, since we have received confirmation we confidently shipped out the portrait. Nevertheless, we have 100% satisfaction guarantee and our return policy allows you to return the portrait back to us for the repainting or a full refund. 
  We would like to turn these events around and resolve this matter as soon as possible for you, we decided to make an exception and created a prepaid return label for you to return the painting back to us. Our team has reached out, please check your inbox. Feel free to get back to us with any questions or concerns, we're happy to assist.

   

  ******** *** *** ******* *** ****** *************************** ** ****** **** *** ********* ****** ** ******** ********* ****** ** **** **** **** **** ******** ******** *** ******** *** ******** ***  ********* ** *** ***** * ********** ** **** ***** ***** *** *********** *** *** ****** ******** ****** ******* ** **** ** ********* *** **** ***** 

  Customer Answer

  Date: 12/10/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Customer Answer

  Date: 12/10/2024

  I have shipped the painting back with the label provided to me, and would like a full refund. 

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for my painting on 10/7/24 hoping to have the painting completed and in my hand by a certain date which I did. I received the painting and it had been delivered to me partially dry. This lead to parts of the protective paper to melt on to my painting or the paint to come off onto the protective paper. There are also parts of the painting that are not painted properly that were not noticeable in the painting images that would be sent. I contact customer service and they offered me 100$ to take the painting to a local paint shop to get it fixed. If it were that easy then I would have gone to the paint shop to begin with. They also offered for me to return the painting and for them to paint me a new one. That defeats the whole purpose of the timeline. They advertise customer satisfaction guaranteed but they don't hold up to it. Their solutions are more of an inconvenience to the customer than anything. Seems like the ********** reviews cant be trusted either.

  Business Response

  Date: 11/08/2024

  Hello,

  We're very sorry for any inconvenience caused. 
  We pay close attention to the safety of our packages and will make sure to pass your feedback to the relevant department. 
  
  Please note, that according to our policy, in case of the damage, we're covering shipping costs for you to return it back & we're creating a new portrait from scratch, or refunding the payment. Since return was not the suitable option for you, we offered $100 partial refund that you agreed to and it's already processed now. 

  If you decide to return the painting, we'll gladly accept it and start working on the new art-piece for you! 

  *** *** * *** *** ****** ***************************** *** ***** ***** *** ***** ** ******* ********* **** ******* *** ****** ***** ** ****** *** **** ******* *** ****** ** ***** *** **** ****** ****** ******** ** ********* 

  Customer Answer

  Date: 11/08/2024

   I am rejecting this response because:
  This still does not abide by what you advertise. Returning the artwork is going against the timeline you gave me. The 100$ partial refund is you assuming someone in my town will fix it for that price. You guarantee satisfaction but do not stand by it. 
  
  

  Business Response

  Date: 11/14/2024

  Hello ******,
  Thank you for getting back to us!
  
  We understand your concern, and as an exception, we've issued an additional $50 partial refund, so $150 in total is processed back to your account. 
  Please note, that this is not the standard procedure, however, considering the timeframe complications following the repainting of your portrait, we decided to make an exception. We hope this will resolve the inconveniences you've experienced regarding your painting. Thank you!

  Customer Answer

  Date: 11/18/2024

   I am rejecting this response because:
  I still don’t understand why I’m paying over 150$ for a painting that has defects 
  
  

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for a unique gift for my parents for their birthdays. I wanted a portrait that would contain my parents in their younger years. My grandparents who have both passed my husband, myself and my kids. I came across the company and was really excited by the five star reviews on their website and all the promises made. I began the process quickly submitted The photos and begin the back-and-forth of ironing out the details. All of that went really smooth. I paid extra to purchase a 60 second clip of the artist painting it. I approved the final project of course they marketed additional items which I bought in it of itself. Those should not have been marketed based on my portrait as my portrait didn’t fit on those but that’s a whole separate issue. Item sent directly to my parents house so we would not have to transport it and risk any additional damage The box was inspected no damage during shipping. I arrived to celebrate and presented them with the gift. It’s beautiful and brought tears to their eyes. But when my mother went to hang it, it fell off the wall, causing damage to the wall. Initially, we couldn’t figure out why, but the canvas was not wrapped properly, and the frame is warped. Reached out with a lot of back-and-forth between the company took it to a local Frame shop. The only solution is to have it framed or completely redone. I don’t want it redone. My mother is 70 years old and should not be having to package it back up and send it back to the company which they initially told me they didn’t take portraits back. I have that in email I submitted a quote to them for the cost of framing it And suggested that they refund me the difference and I will have it repaired and framed. They offered me a third of what it would cost to frame it. They either need to refund me the rest or I’m going to file a dispute with my credit card because that will become my only option they did not properly wrap the canvas. I’ve provided them tons of pictures.

  Business Response

  Date: 10/28/2024

  Hello ******,

  Our sincere apologies for the condition the frame was delivered to you. We strive for complete customer satisfaction, from start to finish.
  We've refunded you the full frame cost ($90) back to your account, however, we understand the inconvenience this situation is causing you and we've refunded $80 as an additional gesture. 
  We hope this is helpful and you'll be able to hang the beautiful portrait on the wall. Do not hesitate to reach out with further questions or concerns. 
  We appreciate your patience and understanding on this matter. 

   

  **** *** *** * *** *** ****** ******************** *** ***** **** ** **** ***** ******** * ***** ** **** ** ** ****** ***** ** **** **** **** ******* ****** *** ****** ***** ****** ********* ** *** ******* **** **** ***** **** ****** ** ***** ********

   

• Initial Complaint

  Date:08/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the WORST experience ever, I asked for changes on 7-31 & I haven’t heard anything back! I’m confused as to why I keep having to reaching out to a company where I’m spending hundreds of dollars for an order that was placed weeks ago, 7-18 with expedited shipping & it’s 8-9 & still NOTHING at all!

  Business Response

  Date: 08/14/2024

  Hello,
  We sincerely apologize for the delay and any inconvenience caused.
  
  It's our utmost priority to make sure you're satisfied with your experience. We're happy to see that your order has already progressed, your portrait was already sent to you for approval and that you have confirmed it.
  
  We've removed the express service fee from your order considering. We have additionally upgraded your shipping to priority at no additional cost to you, and have reached out to you with additional compensation.
  
  We hope you love your portrait and apologize for this delay.
  
  Thank you for your patience and understanding.
  

  Customer Answer

  Date: 08/14/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I kept seeing ads for this website/ gift around Mother’s Day and I thought it would be a great gift for my mom. So I placed an order knowing that it would take some time to get here. The website was informative on every step. It updated every night. I felt good about my painting and everything else. Now the issue. Once the painting is finished I approved it and has to get framed and packed. They tell you it take 2-4 business days. I waited 7 business days for them to tell me that it was at the framing company. I requested them I wanted them to use *** as the shipment company. They got it covered but now this issue. No one seems to know where the painting is. I have tracking information but it hasn’t been updated yet and the guaranteed date of delivery is June 3-4th. I know there’s still time for it to be here by then but I feel like I wished I would’ve done more research on this company before I dropped a grand on a painting that probably won’t make it here since they don’t know where it is.

  Business Response

  Date: 06/05/2024

  Hello,

  We apologize for any inconvenience caused. 

  We did our best to deliver the portrait in a timely manner, however the delay took place from the carrier's side and it was outside our control. 

  We're happy to inform you that we were able to resolve the mishap promptly and according to your order records, the painting was delivered to you yesterday successfully. 

  Feel free to reach out to our support team for any additional questions or inquiries, we're happy to help. 

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.