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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
06/19/24 Received a text from MBB stating an attempt to colect a debt. Placed call to MBB. Spoke to representative. Rep wanted to know, where, and how, I was. I explained I am relation of the deceased. Rep wanted my name. I declined. Rep wanted to know address. I stated the person is deceased of whom they are attempting to collect a debt. Rep stated email the death certificate. I asked for an alternate way. Rep stated you can mail it, and ggave the ** BOX address. I asked will that zero out the bill/cease all collection activity. Rep hesitated, then said it will be taken care of, but did not state that collection activity would stop. Rep was trying to secure payment out of me, but did not state it directly. I am homeless. I lost my mother. They are harassing me for a debt of the deceased.
Business response
06/21/2024
Hello BBB, The phone number we had listed for Ms. *************************** is the same phone number listed on this complaint. This was the phone number provided and therefore attempts were made to reach out to Ms. *************************** on this phone number. We did received a call from the son saying Ms. *************************** is deceased. We would require personal representative paperwork for us to further discuss the account. We have noted the same and have ceased communication. If there are any questions we can answer please call Medical Business Bureau at **************. Thanks.Customer response
06/24/2024
Complaint: 21873647
I am rejecting this response because:MBB did not state that they require a death certificate as the stated in the phone conversation. MBB did not state the collections would stop. MBB did not provide a name of a company representative.
Please cease and desist all communication and or collections activity.
MBB response is vague and did not address the concerted efforts of the company to cease and desist ALL activity.
Sincerely,
*******************Business response
06/27/2024
Hello CFPB, We have ceased communication with the consumer when we received information that the consumer is deceased. Mr. ******************* is not the right party on the account and did not request him to pay. Mr. ******************* can send us a copy of the death certificate along with personal representative paperwork to further discuss account related questions/activity. Without this we will not be able to release information. If there are any questions we can answer please call Medical Business Bureau at **************. Thanks.Customer response
07/01/2024
Complaint: 21873647
I am rejecting this response because:
Sincerely,
*******************Initial Complaint
05/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
June 23, 2022 was the date of service. Account # ********. ******** Midwest Anesthesiologist gave me a derogatory **** on. my credit report for non payment. Attached is my insurance companies documentation stating this provider did not provide the patient protections under the No Surprises *** ****** Business owner was reminded that they are not allowed to balance bill me for these services according to the rules of the *** and they agreed to eliminate your balance bill on 10/26/2022. In JULY 2023, they put a derogatory **** on my credit for non payment. I am asking for this to be removed by them. The business was asking me to pay $3,960.00 that my insurance company said I did not have to pay. Please let me know if you need anything else from me. Again, I am not receiving anymore invoices or phone calls but this business was harassing me through July 2023 for payment. Now this effects my credit report. I demand that they remove this.Business response
05/31/2024
Hello BBB, The account for ************************ Anesthesiologists for DOS 06/23/2022 placed with Medical Business Bureau is closed. We received notification from the ****** that the claim has been paid by the insurance with $0.00 patient responsibility. We have notified the credit bureau to have this account removed from your credit report. If there are any questions that we can answer, please call Medical Business Bureau at **************. Thanks.Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep getting texts weekly claiming they are collecting a debt I have no outstanding bills with my healthcare providers. The number provided in the text is also not the same as what appears online for this company. I have also not received any mail regarding outstanding invoices, which I would have if this was accurate. This seems like a scam and by looking at these reviews online, it sounds like MANY others have the same feedback/review.Business response
05/23/2024
Hello BBB, The complaint filed by the consumer if for DuPage Valley ********************* for dates of service 07/31/2023 and 08/10/2023. The balance outstanding is $145.16 for both dates of services. This balance was after Insurance coverage applied to patients coinsurance. We verified the bill with DuPage Valley ********************* as debt valid and balance still owed. Letters were mailed by the ****** to the same address mentioned on this complaint, and Medical Business Bureau also texted the Initial validation notice to the same phone number mentioned on the complaint. If this bill is paid we will need proof of payment to further verify. Since the consumer is questing no further contact, we will stop further communication as per consumers request. If there are any questions we can answer please call Medical Business Bureau at **************. Thanks.Initial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is ******Business response
05/13/2024
Hello BBB, We are unable to locate an account for the consumer with the information provided in the complaint. We require more information like the account number for **********************, name of the creditor etc. If there are any questions that we can answer please call Medical Business Bureau at **************. Thanks.Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received several text messages and phone calls over the last two months from Medical Business Bureau claiming that I have an outstanding medical bill. I have contacted my doctors offices and verified that I do not have any unpaid medical bills. I believe this message from Medical Business Bureau is a scam, and I want them to stop contacting me. I believe they are phishing and trying to induce me to pay a false bill. I would appreciate your help on this matter.Business response
04/26/2024
Hello BBB, We verified the consumers dispute with ******. This is a bill for Normal Bloomington Anesthesiologists for Date of service 10/07/2023. The billed amount was $2800.00, insurance covered their portion and left $176.00 towards Patients responsibility which is applied to patients coinsurance. The balance of $176.00 is owed and this debt is valid. If this bill is paid we will require proof of payment to further verify payment status. If there are any questions that we can answer, please call Medical Business Bureau at **************. Thanks.Initial Complaint
04/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ***************************, I do not have a contract with Credit Business Bureau,LLC. They did not provide me with the original contract as requested.Business response
05/03/2024
Hello BBB, We verified the consumers dispute with the ****** as debt valid. This is a bill for ********************************** for date of service 10/29/2022 for an outstanding balance of $820.49 that was assigned to collections in August 2023. We tried reaching the consumer via mail and phone but couldn't establish a contact. This is the balance after insurance coverage left towards patients responsibility. The debt is owed. Attached is a copy of the signed consent form requested by the consumer. If there are any questions we can answer please call Medical Business Bureau at - ***********. Thanks.Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with MEDICAL BUSINESS *****. I do not have a contract with MEDICAL BUSINESS *****. They did not provide me with the original contract as requested.Business response
03/27/2024
responded to bbb complaint, Hello BBB, We have reviewed the complaint filed by *****************. This bill is for *************************** *** for date of service 07/18/2022 which is outstanding for $3088.00. The consumer is listed as self pay and no payments reported. The balance of $3088.00 is owed. We attempted several times to contact ****************** but couldn't not establish a contact. ***************** can call the hospital to obtain Medical Records and any consent forms signed allowing them to share his PHI with other covered entities and business associates. If there are any other questions we can answer, please call Medical Business Bureau at ***************. Thank you.Initial Complaint
03/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with *************************** llc, I do not have a contract with Medical Business Bureau they did not provide me with the original contract as I requestedBusiness response
03/22/2024
Hello BBB, We have verified the dispute with the ****** and confirmed that the balance outstanding is owed. This balance is after insurance coverage applied towards **************** deductible. Notices were mailed by the ****** to the same address mentioned in this complaint. The account was placed with collections in June ********************************************* ************** well. **************** can call the hospital to obtain Medical Records and consent forms signed allowing them to share PHI with other covered entities and business associates. If there are any questions we can answer please call Medical Business Bureau at **************. Thanks.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received several text messages over the last six months from Medical Business Bureau claiming that I have an outstanding medical bill. I have contacted my doctors offices and verified that I do not have any unpaid medical bills. I believe this message from Medical Business Bureau is a scam, and I want them to stop contacting me. I believe they are phishing and trying to induce me to pay a false bill. I would appreciate your help on this matter. Sincerely, ***********************************Business response
03/27/2024
Hello BBB, We have decided to close the account in our office and have marked the account with a cease and desist upon the consumers request. If there are any other questions we can answer, please call Medical Business Bureau at ***************. Thank youInitial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **********************, I do not have a contract with MEDICAL BUSINESS BUR, they did not provide me with the original contract as requested.Business response
02/28/2024
Hello BBB, We understand the reasoning of dispute. Furthermore we have requested validation of this debt and the signed consent for services and financial responsibility. The request for the information has been made and will be sent to the consumer. If there are any questions we can answer please call Medical Business Bureau, LLC at ***************. Thanks.
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Customer Complaints Summary
64 total complaints in the last 3 years.
38 complaints closed in the last 12 months.