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            Business ProfileBlockware Solutions LLC

            Cryptocurrency Exchange

            Contact Information

            517 S Clifton Ave

            Park Ridge, IL 60068-4618

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            517 S Clifton Ave, Park Ridge, IL 60068-4618
            BBB File Opened:
            5/11/2022
            Years in Business:
            7
            Business Started:
            1/1/2017
            Business Incorporated:
            6/22/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Mason Jappa, Managing Member
            Contact Information

            Principal

            • Mr. Mason Jappa, Managing Member

            Customer Contact

            • Mr. Mason Jappa, Managing Member
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/21/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered and paid for 10 miners from Blockware June 15th of 2021. The miners were supposed to be a "June ****** (shipping in June and arriving in early July. On July 6, 2021 I was told in email be the company's *** that they would be shipping that week and they would arrive at the Blockware facility in 1-2 weeks from shipment. The miners did arrive in the facility on Jul 28th as the *** told me they would. In that same he email he told me, "we will have clients online next week including yourself." Finally I receive an email on Sep 3 telling me that the miners are still not online and all they are offering in return is $150 credit per miner to be applied to future miner purchases. In the same email he said miners would be up within 6 weeks. On Sep ******************************************************************************************************** and that this was a normal lead time to get them up and running, however nowhere in any communications or paperwork does it say it will take this long. In fact every email I have from them says they will be online within 2 weeks of them receiving the miners. On Oct 7 after asking what was going on the *** then told me it would be another 3 weeks. We are now 3.5 months out from when they initially said they would be online. On Dec 17, 2021 I finally received the email that my miners went online. 5.5 months after they should have been online and I was told they would be. Through out this time bitcoin was going crazy and I missed out a quite a bit of revenue because of it. That was very frustrating. Since that time though I have yet to see a month where I have better than 50% of my miners working. To blockware's credit they have been quicker with truing up and making sure we do not pay for the time the miners are down, but then they raised their rates to cover that. All in all it has been a frustrating experience especially when I look at how much revenue I missed out on as BTC was surging in mid-late 2021.
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Richard H

            08/11/2022

            Being in the mining space for awhile I have worked with small projects to get mining operations up and running. With that experience I tried to fund my own hosting but couldn't fund due to covid at the time so I had to rely on other hosting companies. Blockware Solutions was the second company that I ran across and ended up giving them a try. At first the purchase process was simple and quick. But then as time went on I found many many things wrong with how this company does business compared to their competition. First, Blockware Solutions set a start but then missed it. Then set another that was two months later and they missed that one. My miners didn't come online till 7 months after the initial start date. As the miners came online, I setup my account on their management console and found that Blockware Solutions FORCES you to use their mining pool and their mining pool only. You don't have choice of choosing any other project which meanings they are double dipping and going to squeeze you for everyone thing you are worth. So when I reached out to ask why I am being FORCED to use their pool I got no answer. When I asked again to see if we will have an option to change it I got ignored again. Then when reaching out to support they take so long to respond that you could be down for 36 hours before you get a response. Time is money in this space. With all that said, the one thing really ****** me off about Blockware Solutions is they still have yet provide a service of 100% hashrate for one month and expect you to pay you monthly **** all upfront with their "true **** at the end of the quarter. That *** not seem like a problem but when you are already 9 months behind from the initial start date, 12 months behind in your plan and now operating in the red because they want all their money upfront but still have NOT provided the service you agreed upon; it all adds up as a 100% lose when using Blockware Solutions. STAY AWAY FROM BLOCKWARE

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            BBB of Chicago & Northern Illinois

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