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Complaint Details
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Initial Complaint
01/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Sep 16, 2021 is the date my company is being billed for services we did not request. We continue to get invoiced by this company. I am being billed $139 for services that I did not request. The invoice states "WLBC ***** Two spots per day time block 3pm-7pm total 14 spots". I did not request these services for our business we have requested proof of any agreement from the billing department, and no response is given just another invoice is sent. I have called and asked for proof and was told the billing department would give me a call back and have never heard from anyone. Invoice #****** Client # ****** Airing Start Date: 9/27/21 Airing End Date: 10/3/21
Business response
01/21/2022
*********************** is a client of ours who purchased radio spots in the past. Our top sales representative claims he did speak with the client, and they purchased the smallest program $139.00. We do not sell many small orders at this amount, but when we do the call is typically 15-20. minutes in length. We do have a call that was between the client phone number and our company. Unfortunately the client claims they did not purchase this and our Sales Manager claims they did. it is now 3 1/2 months passed due. We have lost way more than a $139.00 dollars paying our collection staff to call and retrieve payment. We would not produce a radio spot, air it on a radio station, pay all the upfront costs, collection department costs and also paying me to respond to this complaint, if the client didn't sign up. Since we have already spent more on this small scale order than is due, we will cease attempting to collect this any further. We will remove this client from our system and no longer allow them to air spots with our company in the future.
Best,
Seth
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.