ComplaintsforGryzik Roofing & Construction, Inc.

• Initial Complaint

  10/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around August 16, 2022 we developed a leak in our roof. We tried to have a handyman fix it but it didnt work. We went to BBB website to look for reliable roofer. We noted the ********************** Roofing was highly recommended. We contacted them and ***************** ********************** gave us a price of $600 on the phone to repair the roof. ************************************** came around September 22 and went on the roof to inspect. Few min later he came down and told us he knew how to fix it. We asked how much the price was. He indicated the same $ 600 that ****** quoted us. We asked him to proceed. So he went on the roof and approx 35 min later he came down and said the roof was fixed. Next day Mrs.********************** drove to our home in early afternoon on September 23, 2022 and collected the check #*** on ********** in the amount of $600. In early weeks of October there was heavy rain and water went in the attic from the roof and gradually seeped into the ceiling of some areas of the house. On October 17 , 2022, we contacted on the phone the office of ********************** Roofing and at first ****** ********************** refused to have the work corrected properly and upon our protestation, got Mr. ********************** on conference call. He promised to come in the week of October 17,2022. Today is Saturday Oct.22, 2022 approx 5:30 pm and ***** contacted us. Could you kindly assist us in resolving this matter? Thank you.

  Customer response

  11/21/2022

   
  Complaint: 18300247
  
  I am rejecting this response because:
  The roofing contractor Gryzik did not perform the work they were hired for. They were hired to stop the water leak from the roof. The roof  is still leaking. We are not looking for a warranty of the alleged work at this time, we are only looking for them to do the work and stop the leak. 
  we do not expect the whole roof to be replaced. We are only expecting that the leak to be repaired for which we paid. Obviously, the 3 penetrations they claimed to repair, did not stop the leak. 
  Sincerely,
  
  ***** ***********

  Business response

  12/02/2022

  Re: 18***247 
  

  
  

  As per our previous correspondence we advised that a new roof would to stop your leak, which would include complete tear off and re-shingle the entire house.  Which would include installing new vents and new soil pipes as well, as per your house insurance recommendation the existing vents are damaged due to storm damage. 

  Please note, no guarantees on repair work as stated on the Invoice dated : 9-23-2022.

  
  

  At you convienance, please call us directly at ************,  to schedule a new roof estimate appointment for your home. 

  
  

  Best Regards, 

  *************** ****** Gryzik

  
  

  Gryzik Roofing & Constr., Inc.

  350 ****************., Suite #***

  **********, **   60068

  E-Mail: *************************************************************

  Office: *************

  ************

  Customer response

  12/10/2022

   
  Complaint: 18300247
  
  I am rejecting this response because:
  Our relationship with Gryzik roofing is limited to the work that the roofing company was engaged for. The intended work was for fixing the leak from the roof. The leak was never fixed . Gryzik roofing was informed as soon as it was determined that the leak had not been fixed after the first rainfall post Gryzik roofing involvement. Since the leak was never stopped, it does not fall under warranty work. We expect Gryzik roofing to fix the leak since they were paired $600 for less than one hour of work which did not solve the problem of the leak. 
  Sincerely,
  
  ***** ***********

  Customer response

  12/26/2022

   
  Complaint: 18300247
  
  I am rejecting this response because:

  the roofing contractor says that we received $7000-8000. We actually received a check for $5,521.72 for both exterior and interior damages. If the contractor has any documents from the insurance company, or any legitimate source, please provide it to ** for our review and response.
  The contractor states that we havent spent a dime for any additional work. We are attaching a copy of an invoice from EZ ********************** for $800. Please explain why Gryzik roofing made an incorrect allegation? 
  the insurance company AAA did not pay for a new roof and does not agree that new roof is required. 
  Gryzik roofing has alleged that it rained 9 times. It might have rained on the roof but no water penetrated the attic floor and damaged the ceiling during those days. Is it the contractors position that when it rains on the roof, the water should enter the ceiling? Please explain? 
  Sincerely,
  
  ***** ***************

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