Customer ReviewsforConxxus

WHEN THIS COMPANY, STARTED TO MOVE INTO MY AREA. I WAS VERY EXCITED. I IMMEDIATELY WENT ON LINE, AND SIGNED UP FOR SERVICE. I GOT A RESPONSE AND IT SAID IT WOULD BE 4 MONTHS, BEFORE HOOK UP. I SAID FINE. I CAME HOME ONE DAY, AND SOMEONE HAD CAME AND DUG IN MY YARD AND PUT A LINE NEXT TO MY FRONT WINDOW. I REC'D A CALL, FOR CONXXUS ABOUT COMING OUT TO PUT IN SERVICE. THE NEXT DAY HE SHOWS UP, MY HUSBAND ASK IS THE LINE GOING TO BE IN THE BACK WHERE THE UTILITIES ARE AT. HE SAID, IT IS SET TO BE PUT IN THE FRONT PART OF YOUR HOUSE. HUSBAND SAID NO, THE UTILITIES ARE ALL IN THE REAR OF THE HOUSE, AND I DO NOT WANT THEM CONNECTED TO THE FRONT. THE MAN SAID, OH WELL SINCE YOU WILL NOT LET ME HOOK THEM UP TO THE FRONT. I AM GOING TO HAVE TO PUT YOU BACK ON THE WAITING LIST. IT WILL BE ABOUT 2 WEEKS BEFORE SOMEONE COMES BACK OUT TO MOVE IT. THAT WAS BEFORE CHRISTIMAS. NOW I CALLED TODAY, TO SEE WHAT IS THE HOLD UP ON THE LINE, AFTER ALL IT HAS BEEN SOME PRETTY WEATHER TO PUT LINES IN. THE LADY WAS SO VERY RUDE, LIED AND SAID, IT HAS ONLY BEEN SINCE JANUARY 23 SINCE THEY WERE OUT THERE. I AM REALLY SECOND THINKING ABOUT CONXXUS SERVICE. OR IS THIS REALLY THE WAY THEY TREAT THEIR COSTOMERS, OR IS THIS JUST SOMONE HAVING A BAD DAY. I AM VERY DISAPPOINTED WITH THIS COMMUNICATION.

Hello Ms. M*******, We apologize for any inconveneince this has caused you. I am showing that you are on the schedule to have your drop moved. Unfortunately, since you are in a duplex, this moves to a different technician area. We are working as quickly as possible, but I understand how it can seem super slow when waiting on internet. Please reach out to us with any other questions, and we will continue to improve our processes.