Business ProfileforRooter-Matic

May 17, 2022 to 12/20/2022 is the dates that this all took place. I have documented and recapped this in the attached / upload word document below. Rooter - Matic of ***** **** **** ****** ** ***** first came to my home on 05/17/2022 as I washed a load of clothes and flooded my basement. I thought maybe a clog in drain. ****** the employee dispatched to my home said I needed my lift pump replaced and said that he would return on 05/19/2022 with a new lift pump and install it. So I thought that he had did so but on 06/01/2022 It again was not working and It flooded my basement once again. I called out a different company on recommendation of a friend, again thinking it was a different issue, that ****** did not see or fix. That company pointed out to me that it was the lift pump and I said it could not be as on 05/19/22 a new one had been installed here. He pointed out that the lift pump in my home was not new, it was old and showed me proof of that. He told me to call Rooter - Matic and get a refund or a new lift pump actually put in here as I had paid for one but did not receive. He stood there while I called Rooter -Matic and they said they would be out to my house at 4 :00 pm that day to replace it. ****** again came out and said he put a new lift pump in and that their would be no charge to me today. On 12/4/22, 12/5/22. 12/7/22 the alarm went off on the lift pump that ****** from Rooter Matic had installed. I called Rooter Matic company and was told someone would get back to me ASAP. No response, so I called a different company out to my home to see what the issue was. on 12/08/22 the new company installed a new lift pump in my home and told the manager of Rooter - Matic that his employee goofed up and installed the pump incorrectly and that he owes me a refund. I have yet to receive a refund and have sent a e-mail asking again for one with no response. My cost or refund I am asking Rooter - Matic of ****** ** for is $500.00 for the lift pump and install.