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Find a Location

Carwise Peoria has 1 locations, listed below.

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    Business ProfileforCarwise Peoria

    Auto

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1600 W Pioneer Pkwy, Peoria, IL 61615
    BBB File Opened:
    11/21/2022

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Hi, my name is **** ****. I have been to 4 different lawyers, and they said to notify you so here I am. I hope you can help us. I don't know what else to do, my son and I bought a Grand Cherokee Jeep from Carwise Peoria on 4/4/23. We put 1500$ down and made one payment and the check engine light came on, so about week 6. I signed a warranty for 3 years and engine, transmission. and drive train. When i went to the dealership they said to take it to **** **** and have them check it so i did. before I have it looked at the manager says are you sure what warranty you have, and I said yes and tell him. he said people come in here all the time thinking they have one warranty, and they have a different one. When he checked mine, it said I had a totally different warranty. I know what I signed, and I would never signed a 23,000$ loan for no engine and transmission warranty. The warranty people said to take it to a jeep dealer, so I did. I couldn't get in right away, so I had to wait 2 weeks. When I took it there, I had to pay for the diagnostic out of pocket 358$ and they told me my engine needed 17,000$ worth of work. No warranty to cover it and that someone had poured stop leak in it, be it the people who traded it in or the dealer. These people are running warranty scams on people. I know there is more out there when the **** **** manager said what he did. This has ruined my credit; I have lost job and my apartment because of this business. I went and talked to the head Maintenace manager ****** and showed him the list and he said they would figure something out and went in back and came back out and said it would take them I bit to hear from the main office. I told him get ahold of me and left and he never called I called him, and he acted like he didn't know what I was talking about and then would not take my calls at all. These people are scamming people. Please help us, I don't know where else to turn. Thank you ****.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Antrawn J

    1 star

    11/26/2023

    My experience with Car wise has been nothing but dishonest and inconsiderate with the promise they made and not willing to fixed the issue that where brought to them with in 48 hrs of purchase also making false claims to the repair company that a check engine light was on resulting in the real problem not being fixed trying to get me past the 30 day mark so I returned the car to them

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