ComplaintsforiMobile Medics
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Complaint Details
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Initial Complaint
11/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I GAVE THIS COMPANY MY TABLET TO HAVE THE CHARGING PORT FIXED ONE OF THE EMPLOYESS BROKE THE SCREEN ON IT WHEN FIXING THE ISSUE I WAS TOLD THAT IT WOULD BE FIXED GIVE IT A COUPLE OF DAYS TO GET THE NEW SCREEN IN THEN WAS TOLD THAT THE NEW SCREEN WAS ON BACK ORDER CAUSE OF THE SHIPPING CONTAINERS BEING STUCK OUT AT SEA TO GIVE IT A COUPLE MORE WEEKS TO GET THE PART IN AFTER 3 WEEKS I CALLED AND WAS UNABLE TO GET AHOLD OF ANYONE WENT TO THE PLACE AND THEY WERE CLOESED I FINALLY GOT AHOLD OF SOMEONE THAT SAID THEY MOVED THE BUISNESS I WENT DOWN TO THE NEW BUISNESS TO BE TOLD THAT THE GUY WHO BROKE MY SCREEN WAS FIRED AND THAT THE OWNER SAID HE WAS NOT GONNA PAY FOR MY TABLET TO BE FIXED CAUSE IT WOULD COST TO MUCH I ASK FOR A WAY TO SPEAK WITH THE OWNER AND WAS TOLD I COULDNT THE GUY SAID HE WAS GONNA SPEAK WITH HIM AND GET THIS ISSUE FIXED I HAVE SPOKE WITH HIM 3 DIFFERATE TIMES SENCE AND WAS TOLD THAT THE OWNER SAID HE IS NOT GONNA FIX MY TABLET AND THAT I COULDNT EVEN HAVE IT BACK I TOLD THEM I WAS GONNA FILE A CLAIM AND THEY SIAD DO WHAT YOU HAVE TO DO I HAVE THE CONTRACT I SIGNED TO BEGIN WITHBusiness response
11/30/2021
To Whom my Concern ,
The customer took the device to get fixed at IMobile Medics 3311 N Sterling Ave STE 11 Peoria IL . We purchased the business name form IMobile medics at sterling location and I open a business under a new owner . So we find the tablet and wasn’t our fault we try to contact the customer to come to pick up the tablet , because our rules we can’t hold a device longer that 30 days . We are trying to help as much as we can we did not find the part in USA we had to order it from china and once it arrived was defective we lost the money , and now we are trying to find the right part for the tablet to help them , wasn’t my customer it was old owner customer. I am just trying to help .
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.