ComplaintsforUnityPoint Clinic
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
see Attached document
The complainant started receiving notices from a collection agency about medical bills from 2021 and 2022. The business did not code the bills correctly, and when the complainant contacted the business they stated that since the bills were already in collections, they could not do anything about it.
Business response
02/16/2023
Good morning,
I am in receipt of the notification but am looking for the referenced attached document. My apologies if I'm missing a link, but at this point I've not been able to locate any attachments so I'm looking for assistance. Please let me know if you are able to send me the attached document so that we can address thoroughly and appropriately address the complaint.
Thanks,
***** ******
Business response
02/23/2023
Please note, an additional letter with findings/outcome will be sent to the customer following our Grievance Committee meeting tomorrow, Feburary 24, 2023. I will provide a copy of that letter as well.Thank you,
***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.