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ComplaintsforPCB Insulators, Inc.
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Complaint Details
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Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After the company workrd in my attic to put in insulation and make some repairs, a leak that they refused to follow up on and repair appeared in one of the closets. Also there is an issue in one of the bedrooms with where the insulation was putBusiness response
10/11/2022
The work we performed for ***** ***** was to install insulation in her attic, the scope of this project involved no contact with her roof whatsoever. After we completed the project, she contacted us about the leak in her roof and we explained that the work we did had nothing to do with her roof, but went back out to her home twice to look at her problem and see what help we could offer, if any. We did not “refuse to follow up” having been back to her home twice and having talked to her at our office when she visited. We offered and would be more than happy to assist her in finding a roofing company that could address her pre-existing problem. With regards to the “issue in one of her bedrooms”, we offered a solution to correct the issue with faulty ductwork, which she declined
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.